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Why should I report an Issue with wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of [email protected] to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...) image 1 contact wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...) image 2

wallet.io Customer Insights

1. Especially when you forget your passwords they have no helpI like the app its legit u can do real withdraws with no problems ben using it for a while nowI cant see swap icon as it is shown in the pictures hereCouldn't figure out how to import my wallet after i spent forever setting this upWorst app ever takes forever to load so badTotal scam you can't transfer out cause your coins are gone stolenScammed me of my HOGE.

2. I wouldn't recommend this app to anyone if they gave away free crypto.

3. Customer support don't know what they're doing it takes them forever to contact you back.Very very poor.

4. Can't withdraw any crypto I depositedScam.

5. You can't withdraw your crypto.

Steps to Troubleshoot & Fix wallet.io Issues

1. Fix wallet.io Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart wallet.io: Restarting the app will resolve most errors.
  2. Update the wallet.io App. Here is how:
    1. On Android goto PlayStore » Search for "wallet.io" » Open wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for wallet.io » click "UPDATE".
  3. Clear wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...) app cache: Clearing cached data will force your app to retrieve the latest data directly from wallet.io servers.
    1. On Android, goto Settings » Apps » Select "wallet.io—Multi-Chain (BTC, ETH, EOS, Cosmos ...)" » click Storage » click "Clear Cache".
  4. Check wallet.io app permissions. If any of these permissions required to use your device's features are disenabled, wallet.io might not work.
  5. Uninstall and reinstall wallet.io. If nothing else has worked, completely uninstall wallet.io then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing wallet.io not working


2. Fix wallet.io Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make wallet.io be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to wallet.io not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, wallet.io may not be able to connect to the Internet when running in the background.

Reported Issues