Published by OpenSea on Oct 27, 2023

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Why should I report an Issue with OpenSea: NFT marketplace?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of OpenSea to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About OpenSea: NFT marketplace

1. OpenSea's mobile app is the easiest way to keep track of your NFT collection and discover new items from the world’s first and largest digital marketplace for crypto collectibles and non-fungible tokens (NFTs). • CONNECT TO YOUR PROFILE: View items you've previously collected by associating your profile with the app. • DISCOVER NEW WORK: Discover new NFT releases from a variety of digital artists and creators, from established artists to indie creators building momentum towards their first sale. • SAVE YOUR FAVORITES: Find something interesting? • SEARCH AND FILTER NFTS: Search and filter by category, name, collection, creator and other properties to find exactly what you're looking for. • VIEW COLLECTION AND ITEM STATS: View the latest market activity around a collection or item to stay up-to-date on projects building traction and demand.

2. Stay tuned - we'll be periodically releasing new features to make this experience more useful.

3. For feedback and assistance, you can reach us at support. opensea. io.

4. You can also find us on Twitter @OpenSea.

OpenSea Customer Insights

1. Every time I click on Connect my Wallet it redirect me to MetaMask but there is no Connect option showing.... Because of this problem I always need to go to browse to connect my Wallet..... Please Resolve this issue Soon please 🙏Used it to buy 1 NFT, nft was transferred aka stolen, Opensea stated they would ban user and flag the nft but I can't not get it back because they say it was never actually in Openseas possession, they store it with a 3rd party.

2. Nfts are trash I realized months later when ETH crashed but still sucks the worthless item I purchased for alot of money can just be stolen with 0 retributionWhat is wrong with this app? ,I can't connect my trust wallet.

3. So basically the search is if you already know what you're trying to find by name - is that it? I thought opensea was the standard for NFT marketplace so how do you find new collections or explore using your phone?Iam unable to connect my Meta mask wallet.

4. On browser I have to refresh every single time because it doesn't connect to my wallet the first time even when it is linked.

5. Please fix itCon! My purchased NFT stored, after 1 year the Big Cat NFT was stolen by 807BDE (address: 0x807bde42de5c63d0e784cf65e6566c5ab8e6b933) Opensea have done nothing despite raising a incident, temporary block on stolen NFT but in the end provided, No real help.

6. Then you hit buy now and sign it then you go back into the opensea app and it restarts the whole process and you have to reconnect you wallet for the 20th time.

7. Wallet connect take multiple attempts too connect even after it says it has connected.

8. It asks me to connect my wallet.

9. What this app is updated with is a complete mystery.Am I missing something? The only stuff you can see in the app are all the crazy expensive, popular NFT collections, right? If you try and search you don't have any filters to drill down on chain, category etc.

10. There use to be a thing where you can look at all NFTs with a price you are willing to spend as well as tag the types of NFTs you want to see.Horrible experience since day one.

11. You use to be able to "view all" and then see a bunch of NFTs appear Infront of you in the form of a gallery.

Steps to Troubleshoot & Fix OpenSea Issues

1. Fix OpenSea Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart OpenSea: Restarting the app will resolve most errors.
  2. Update the OpenSea App. Here is how:
    1. On Android goto PlayStore » Search for "OpenSea" » Open OpenSea: NFT marketplace » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for OpenSea » click "UPDATE".
  3. Clear OpenSea: NFT marketplace app cache: Clearing cached data will force your app to retrieve the latest data directly from OpenSea servers.
    1. On Android, goto Settings » Apps » Select "OpenSea: NFT marketplace" » click Storage » click "Clear Cache".
  4. Check OpenSea app permissions. If any of these permissions required to use your device's features are disenabled, OpenSea might not work.
  5. Uninstall and reinstall OpenSea. If nothing else has worked, completely uninstall OpenSea then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing OpenSea not working


2. Fix OpenSea Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make OpenSea be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to OpenSea not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, OpenSea may not be able to connect to the Internet when running in the background.

Reported Issues