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1. I called the customer care and he told me that it will be fixed but it's been more than 18 days still it's showing the same.Disappointed with BSNL broadband services from paderu, service intruptions are more frequent and i wish to close my account due to that.

2. but the staff is not responded quick due to that it delayed 1 month since when I submit my account closure letter Worest part is there is no option for complaining aginst account closure or any other problems in this app Staff is trying to give best user experience but unfortunately they couldn't Thankyou!Very poor ftth service.

3. It stucks in between when i am trying to change my broadband plan, so annoying, even though i visited the nearby bsnl office for this and the sad part is they too feel useless.

4. Bsnl is government owned company that's why they do not take customers grivences seriously.Can you tell me when you can add the feature where we can downgrade the broadband plan? You already have the feature to upgrade the plan but not downgrade.

5. Bad plan offersNot able to change plans through BSNL application.

6. After complaining about 'unable to connect to internet', they take very long time around 10 days to resolve these issues and charges for this 10 day too when internet is not working due to technical issue on their side.

7. The radical sarkari culture still exists in BSNL, one of the reason it is on the verge of extinction.App is outdated.

8. After clicking on the Change Plan option, the loader starts to spin, and it's never ending.

9. There are other feature as well but BSNL is just too backdated.

10. I was thinking BSNL might have improved, but it's my mistake.

11. Both App and online BSNL experience is a nightmare.

1. Fix My BSNL App Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart My BSNL App: Restarting the app will resolve most errors.
2. Update the My BSNL App App. Here is how:
   1. On Android goto PlayStore » Search for "My BSNL App" » Open My BSNL App » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My BSNL App » click "UPDATE".
3. Clear My BSNL App app cache: Clearing cached data will force your app to retrieve the latest data directly from My BSNL App servers.
   1. On Android, goto Settings » Apps » Select "My BSNL App" » click Storage » click "Clear Cache".
4. Check My BSNL App app permissions. If any of these permissions required to use your device's features are disenabled, My BSNL App might not work.
5. Uninstall and reinstall My BSNL App. If nothing else has worked, completely uninstall My BSNL App then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing My BSNL App not working

2. Fix My BSNL App Server issues & Internet Connection

1. Check network connection: An unstable Internet will make My BSNL App be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to My BSNL App not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, My BSNL App may not be able to connect to the Internet when running in the background.