Published by SLICE Digital Ltd. on Aug 7, 2024

Report an issue with My Lotto UK.
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Why should I report an Issue with My Lotto UK - Scan & Results?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SLICE Digital Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact My Lotto UK - Scan & Results image 1 contact My Lotto UK - Scan & Results image 2

My Lotto UK Customer Insights

1. Look forward to continued support and further updates.I've done the lottery since it started and having owned a casino once and seen what damage was caused by gambling i made a deal with myself.

2. Can you please fix the statistics figures for 49's? For several months now, some of the numbers are showing as having not been drawn out for over 400 draws! Other than this a great and useful app.

3. However, when the jackpot "must-be-won" but isn't, and the prize money gets filtered down to all winning tickets.... this increment isn't reflected in the app.An ad comes on initially which is a bit irritating but otherwise this app warrants 5 stars.

4. Already our bets go to Charities all over the world when we don't winFor all results within the one application I feel the one time purchase to remove adds and support further development is justified.

5. Doing it online saves a lot of time, messing around with slips and having to check, so i am rating this lotto app 110 out of 100, plus I'm telling all the people I know.

6. Particularly useful if, like me, you use lucky dips.A sound, free app (Ad-Supported) to check your lottery tickets.

7. Would be great if you could scan a ticket a couple of days before a draw and save the details of the numbers on the ticket to be notified if you have won on the draw day.

8. 3 years on still a brilliant app worth the money for pro versionVery nice app which works well.

9. All the up to date lottery results are there for you and you can save lines, see breakdown of winnings etc.

10. Well done!Good but history draws should be free even upto 50 lines.

11. Does what it's meant to do and looks great too.

Steps to Troubleshoot & Fix My Lotto UK Issues

1. Fix My Lotto UK Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart My Lotto UK: Restarting the app will resolve most errors.
  2. Update the My Lotto UK App. Here is how:
    1. On Android goto PlayStore » Search for "My Lotto UK" » Open My Lotto UK - Scan & Results » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for My Lotto UK » click "UPDATE".
  3. Clear My Lotto UK - Scan & Results app cache: Clearing cached data will force your app to retrieve the latest data directly from My Lotto UK servers.
    1. On Android, goto Settings » Apps » Select "My Lotto UK - Scan & Results" » click Storage » click "Clear Cache".
  4. Check My Lotto UK app permissions. If any of these permissions required to use your device's features are disenabled, My Lotto UK might not work.
  5. Uninstall and reinstall My Lotto UK. If nothing else has worked, completely uninstall My Lotto UK then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing My Lotto UK not working


2. Fix My Lotto UK Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make My Lotto UK be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to My Lotto UK not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, My Lotto UK may not be able to connect to the Internet when running in the background.

Reported Issues