Published by Benipol Limited on Mar 25, 2024

Report an issue with Keiki Learning games.
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Why should I report an Issue with Keiki Learning games for Kids?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Benipol Limited to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Keiki Learning games for Kids image 1 contact Keiki Learning games for Kids image 2

Keiki Learning games Customer Insights

1. Not good enough, save yourself trouble and get a different appSame thing happened to me ... In my subscription list, it is clearly showing that I did not subscribe to any offer of Keiki Learning, only for $1 printable materials and that's it.

2. Email sent as wellSee, in my subscription list, it is clearly showing that I did not subscribe to any offer of Keiki Learning, only for $1 printable materials and that's it.

3. Email sent as well????? in my subscription list, it is clearly showing that I did not subscribe to any offer of Keiki Learning, only for $1 printable materials and that's it.

4. Also, I was under the impression there's suppose to be a free trial yet my credit card was charged! Not impressed I contacted developer and they're refusing to refund the $10.99 blaming google play but google said developer processed payment.Games themselves are okay and engaging, HOWEVER it's been over 2 months now since I've first contacted customer service about the app not working.

5. Kindly refund the amount you collect from my account which is $29.99.There is no subscription so there is no way for me to cancel anything.

6. Kindly refund the amount you collect from my account which is $29.99.There is no subscription so there is no way for me to cancel anything.

7. Kindly refund the amount you collect from my account which is $29.99.There is no subscription so there is no way for me to cancel anything.

8. Despite having paid for 2 apps, Keiki and Keiki World, for a lifetime access, both of them keep taking me to subscription offers and despite being logged in it shows as if my subscription was inactive.

9. I have been patient and at this point I am demanding to be refunded for the three $8.XX amounts that were deducted from my account while being charged double and still not being able to access the full app.

10. Email sent as wellMy son absolutely thrived with this app.. and I noticed improvement before the 7 day trial was over! I have tried so many different apps to help him and this one is, by far, the best!! He knows all the colors of the rainbow.. in order and can identify more of them now too! He also is singing so many of the songs on here and he could barely put a sentence together before.

11. You just deducted $29.99 from my account with no reminder, no subscription, no agreement about this.

Steps to Troubleshoot & Fix Keiki Learning games Issues

1. Fix Keiki Learning games Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Keiki Learning games: Restarting the app will resolve most errors.
  2. Update the Keiki Learning games App. Here is how:
    1. On Android goto PlayStore » Search for "Keiki Learning games" » Open Keiki Learning games for Kids » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Keiki Learning games » click "UPDATE".
  3. Clear Keiki Learning games for Kids app cache: Clearing cached data will force your app to retrieve the latest data directly from Keiki Learning games servers.
    1. On Android, goto Settings » Apps » Select "Keiki Learning games for Kids" » click Storage » click "Clear Cache".
  4. Check Keiki Learning games app permissions. If any of these permissions required to use your device's features are disenabled, Keiki Learning games might not work.
  5. Uninstall and reinstall Keiki Learning games. If nothing else has worked, completely uninstall Keiki Learning games then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Keiki Learning games not working


2. Fix Keiki Learning games Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Keiki Learning games be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Keiki Learning games not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Keiki Learning games may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Buenas tardes, cancele mi suscripción al juego desde hace 4 meses y no lo he usado pero aun me siguen cobrando directamente el juego, quisiera que me pudieran ayudar con este problema espero una solución, gracias.

    — by Marlen 3 weeks ago

  • I want to cancel my subscription

    — by Mohamed 1 month ago

  • I want to cancel my subscription to keiki learning games. I cannot find it in the google play store, although I had a payment recently

    — by Andreea Fagu 4 months ago

  • Hi there
    I want to cancel my subscription. Thanks.

    — by Marijana Miletic 4 months ago

  • Quiero cancelar la suscripción de la app de keiki

    — by Amelia 4 months ago

  • i want cancel my subscription

    — by އަލްވިން 4 months ago

  • I need to cancel my Keiki account

    — by Teri Stephenson 4 months ago

  • Cancellation

    — by Charmaine Paula Audain 5 months ago

  • I would like to cancel the subscription and remove my payment details

    — by Ishaan 5 months ago

  • Requiero por favor la cancelacion de la plataforma, ya que no cuento con los medios para seguir pagando, fue una confucion pagar 10 dolares ya que mi moneda es pesos mexicanos, por favor requiero la cancelacion, gracias

    — by Sandra Valdes 6 months ago

  • Cancel my subscription

    — by Courtney Brown 6 months ago

  • Please cancel my keiki subscription. It’s not at all what I was expecting and not worth the money when I’m financially strapped as it is.

    — by [email protected] 9 months ago

  • I canceled my free trial subscription but I seen where I still got charged $8.99. Why am I getting billed

    — by Becky Heater 9 months ago

  • Please cancel

    — by Phyllis January 1 year ago

  • Doesn’t let me access on my kids iPads.

    — by Wendy Gonzalez 1 year ago

  • I have not subscribed any plan but you have cut my money i want my money back

    — by Muhammad Shaheer 1 year ago

  • i have been registered for a monthly plan and i want to cancel it

    — by Edouard Jean Fernando 2 years ago

  • Hello, I wanted to tell you that I just bought the trial version which costs 0.9$. And you are not entitled to subscribe me for a monthly plan. give me my money back; I consider it a cheat , i want to cancel this subscription

    — by tarik adddali 2 years ago

  • You make unauthorized withdrawals. At the beginning you say that it is 1€ to have the bank details and then you take higher amounts and you refuse to recognize it! This app is a scam. please i want to cancel my subscription

    — by tarik adddali 2 years ago

  • Здравствуйте,хотела попробовать бесплатную пробную версию, деньги списываются автоматически без моего согласия.Подписку не оформляла.Как отписаться и где проверить,когда будет произведен возврат средств.

    — by Emina 2 years ago

  • Please, I was debited yesterday for 3 days free trial, I'd like to cancel the subscription and stop further charges from my Master card

    — by Omokri 2 years ago

  • Good morning,
    Kindly urgently cancel my subscription. My account was charged 19.99USD this month and my child is not using the app. Please refund my payment and send a confirmation email stating that my account was cancelled.

    — by Pamela Callum 2 years ago