Published by Liberty Bank on Mar 1, 2024

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Why should I report an Issue with Liberty?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Liberty Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Liberty

1. All new Mobile Banking App lets you get full banking experience straight from your smartphone, without stepping a foot in a bank. • Use hassle-free authorization – log in using either a 5-digit pincode or by using your fingerprint authentication. • Transfer money between your accounts or to any bank domestically. • Consolidate and add as templates all your frequently / reoccurring used utility or other types of payment and pay all of them with a single click. • Send and receive domestic or international money transfers. • Top up any mobile phone, yours or someone else’s. • Exchange funds between various currencies on your accounts. • Locate any branch, ATM or self-service terminal on a map, based on your proximity to them.

2. მობაილ ბანკი გაძლევთ საშუალებას ბანკში მიუსვლელად, თქვენი სმარტფონის გამოყენებით მიიღოთ სრული საბანკო მომსახურება. • გადაიხადოთ კომუნალური და სხვა ტიპის გადასახადები.

Liberty Customer Insights

1. Nino.Very basic application: support service is almost always responds with suggestion to go to a branch office; the app has even simple analytics such as "Money spent this month".

2. But the bank has very good exchange rates among other banks in GeorgiaTo impvove: Pleeeeese, add reporting feature, to see monthly costs.

3. It's not a bank, it's a jokeI can't complete money transfer transactions.Worst IB ever.

4. One day, I came find out where my 5000$ that was not returned to me and they decided to block my account As a result, they threw me at $4300 + $800 and closed my account.

5. For help trying to contact online chat and always have to wait too long and many time disconects ! Never advise anyone this banking.

6. Receiving money by SWIFT - now requires intermidiate which simply isn't allowed by US brokers.

7. Bye Liberty, you have no Liberty at all !The worst support I`ve ever experienced; no one cares.

8. Doesnt open balances, very complicated, very often changing and not improving.

9. Anyway good appReally only of use for transactions internal to Georgia.

10. During the closing, they wanted to take another 2% I started to defend my position and they removed this percentage.

11. I have been a user of this bank for about a year and have had many problems.

Steps to Troubleshoot & Fix Liberty Issues

1. Fix Liberty Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Liberty: Restarting the app will resolve most errors.
  2. Update the Liberty App. Here is how:
    1. On Android goto PlayStore » Search for "Liberty" » Open Liberty » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Liberty » click "UPDATE".
  3. Clear Liberty app cache: Clearing cached data will force your app to retrieve the latest data directly from Liberty servers.
    1. On Android, goto Settings » Apps » Select "Liberty" » click Storage » click "Clear Cache".
  4. Check Liberty app permissions. If any of these permissions required to use your device's features are disenabled, Liberty might not work.
  5. Uninstall and reinstall Liberty. If nothing else has worked, completely uninstall Liberty then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Liberty not working

2. Fix Liberty Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Liberty be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Liberty not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Liberty may not be able to connect to the Internet when running in the background.

Reported Issues