Published by Youboox on Jan 5, 2024

Report an issue with Nextory.
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Why should I report an Issue with Nextory : audio ebooks séries?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Youboox to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Nextory : audio ebooks séries image 1 contact Nextory : audio ebooks séries image 2

Nextory Customer Insights

1. Today it works, but it is dated.I like the selection they offer, but customer service is very mediocre and I keep on having payment issues with them for no reason! They should update the payment system they use, it is not working properly."Book download failed : Unable to create the download root folder".

2. Too frustrating when you want to read a book and it will just keep loading or it's zoomed in and you cannot read, or you cannot turn the page, or it doesn't download... And it's late at night and you have to wait for the next day to get a reply to your email...ah, no thank you not worth it.

3. I will have to use my laptop to hopefully be able to login and find an unsubscribe option.Can't sign in with Free! It just goes to my Free account page and nothing happens.

4. There's no way to filter content by language and in spite of English setting, half of the app remain in FrenchThe app periodically crashes when reading a comic and gets stuck on decrypting the book.

5. And pay attention: the list might seem longer because the same books keep popping up in the list more than once.

6. Compared with the Amazon offer at the same price, the books are of low quality, low variety, and 10 times fewer.

7. Amazon Kindle looks like a better solution for mePoor catalogue, not easy to unsubscribe.

8. Surely for downloaded books no server connection is required?Sometimes it works, sometimes not.

9. I need to expand the view in order to read in which case I then need to scroll enormously.

10. I want to cancel my subscription but there is no option in my account to unsuscribe.

11. From your smartphone you can't unsubscribe using the app nor can you login to your account through your browser.

Steps to Troubleshoot & Fix Nextory Issues

1. Fix Nextory Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Nextory: Restarting the app will resolve most errors.
  2. Update the Nextory App. Here is how:
    1. On Android goto PlayStore » Search for "Nextory" » Open Nextory : audio ebooks séries » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Nextory » click "UPDATE".
  3. Clear Nextory : audio ebooks séries app cache: Clearing cached data will force your app to retrieve the latest data directly from Nextory servers.
    1. On Android, goto Settings » Apps » Select "Nextory : audio ebooks séries" » click Storage » click "Clear Cache".
  4. Check Nextory app permissions. If any of these permissions required to use your device's features are disenabled, Nextory might not work.
  5. Uninstall and reinstall Nextory. If nothing else has worked, completely uninstall Nextory then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Nextory not working


2. Fix Nextory Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Nextory be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Nextory not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Nextory may not be able to connect to the Internet when running in the background.

Reported Issues