Published by Visa Europe on Sep 12, 2024

Report an issue with my Visa, mon espace dédié.
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Why should I report an Issue with my Visa, mon espace dédié?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Visa Europe to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About my Visa, mon espace dédié

1. Consultez également les rubriques actualités et conseils pratiques. - Préparer votre voyage (attestation d'assistance, offres partenaires... - Faciliter vos paiements en France et à l'étranger (distributeurs à proximité, convertisseurs de devises... - Assistance et accompagnement durant votre voyage (aide médicale d'urgence 24/24, traducteur médical, soins à proximité, AirRefund, suivre un sinistre... - Documentations utiles sur l'ensemble de la couverture assurance et assistance liées à votre Carte Visa (délais, FAQ...

2. Visa Infinite, Visa Platinum et Visa Premier deviennent my Visa. my Visa est votre espace en ligne et privilégié de vos cartes Visa Premier, Visa Platinum ou Visa Infinite.

3. Entrez dans my Visa, votre espace exclusif Visa Premier, Visa Platinum et Visa Infinite.

4. Bénéficiez des avantages Visa Platinum depuis l’application myVisa en quelques clics.

5. Bénéficiez des expériences exclusives et des privilèges uniques du Club Visa Infinite.

6. Vos avantages premium sont dans votre poche désormais.

7. Retrouvez tous les bénéfices et les services associés à vos cartes.

8. Et encore plus de services et prestations conçus sur-mesure.

9. Toutes vos demandes et ce, en toutes circonstances.

10. Application réservée aux titulaires d'une carte Visa Premier, Visa Platinum et/ou Visa Infinite émise par une banque française.

my Visa, mon espace dédié Customer Insights

1. As an infinite user i found this app really helpful in saving time, the support team is really professional in taking care of any of my requests.For as long as I have used this app, it felt like it was made in a hurry.

2. Needless to say I expected better.App is in French and needs a French postal address to register.

3. Now it has stopped working, any item I click on simply won't launch and I get an error message.

4. So useless to me.It's in French only.

Steps to Troubleshoot & Fix my Visa, mon espace dédié Issues

1. Fix my Visa, mon espace dédié Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart my Visa, mon espace dédié: Restarting the app will resolve most errors.
  2. Update the my Visa, mon espace dédié App. Here is how:
    1. On Android goto PlayStore » Search for "my Visa, mon espace dédié" » Open my Visa, mon espace dédié » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for my Visa, mon espace dédié » click "UPDATE".
  3. Clear my Visa, mon espace dédié app cache: Clearing cached data will force your app to retrieve the latest data directly from my Visa, mon espace dédié servers.
    1. On Android, goto Settings » Apps » Select "my Visa, mon espace dédié" » click Storage » click "Clear Cache".
  4. Check my Visa, mon espace dédié app permissions. If any of these permissions required to use your device's features are disenabled, my Visa, mon espace dédié might not work.
  5. Uninstall and reinstall my Visa, mon espace dédié. If nothing else has worked, completely uninstall my Visa, mon espace dédié then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing my Visa, mon espace dédié not working


2. Fix my Visa, mon espace dédié Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make my Visa, mon espace dédié be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to my Visa, mon espace dédié not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, my Visa, mon espace dédié may not be able to connect to the Internet when running in the background.

Reported Issues

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