Published by ACINQ on Nov 3, 2023

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About Phoenix - LN Bitcoin wallet

1. It's easy, you don't have to do anything: Lightning channels are automatically created by the wallet when needed and you can check their status on Bitcoin explorers.

2. Phoenix is a next-generation Bitcoin wallet that lets you send and receive Bitcoin easily.

3. Phoenix is also self-custodial: you (and only you) have control of the key of the wallet.

4. Phoenix natively supports Lightning for fast and cheap transactions.

5. Backup the key, and make sure to keep it safe!

Phoenix Customer Insights

1. The only thing is the fees, that are okay when making bigger payments but I noticed that each transaction requires at least 10 sats in fees, which defeats the purpose of making transactions below 100 satsI was not able to receive a payment since app was not open in the foreground, having an option like "wait for payment" would be nice.

2. Had to send 10000 sats from another wallet just to open a channel and to be able to accept smaller transactions.

3. It didn't want to function when you wanted to create a bigger channel, possibly on purpose.I found it smooth and secure but I think the 1% fee specially for lightning transactions is a bit high.I haven't used it but have seen it in action.

4. After 2 5000 sat transactions the rest are being declined saying I need to open another new channel and these aren't large enough to pay for it.awful fees.

5. I wish the wallet had a bit more information about transaction fees, for before (estimation) and after the transaction is done.

6. Otherwise a great job!The UI looks nice or whatever, but when you first send a payment it takes 3k sats from 10k you just sent.

7. Also knowing, that I can recover my sats anytime using another wallet that supports BIP39 is a big bonus.

8. 👍👏👏My favourite Lightning wallet out there! UX and UI is great.

9. It seems to be BY FAR the most straightforward and simple to navigate #Lighting wallet I've seen so far.

10. So not only is it custodial if all your onchain to LN swaps have to be through their address, but also they charge insanely high fees of 1%.

11. If you dig deeper into the app, you'll find they charge 1% to take Bitcoin from onchain into lightning channels and they do so through their own addresses that you don't own.

Steps to Troubleshoot & Fix Phoenix Issues

1. Fix Phoenix Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Phoenix: Restarting the app will resolve most errors.
  2. Update the Phoenix App. Here is how:
    1. On Android goto PlayStore » Search for "Phoenix" » Open Phoenix - LN Bitcoin wallet » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Phoenix » click "UPDATE".
  3. Clear Phoenix - LN Bitcoin wallet app cache: Clearing cached data will force your app to retrieve the latest data directly from Phoenix servers.
    1. On Android, goto Settings » Apps » Select "Phoenix - LN Bitcoin wallet" » click Storage » click "Clear Cache".
  4. Check Phoenix app permissions. If any of these permissions required to use your device's features are disenabled, Phoenix might not work.
  5. Uninstall and reinstall Phoenix. If nothing else has worked, completely uninstall Phoenix then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Phoenix not working


2. Fix Phoenix Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Phoenix be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Phoenix not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Phoenix may not be able to connect to the Internet when running in the background.

Reported Issues