Published by ING Deutschland on Feb 22, 2024

Report an issue with ING Banking to go.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with ING Banking to go?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of ING Deutschland to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About ING Banking to go

1. Einzelne Buchungen schnell mit der Suchfunktion finden. - Überweisen per Vorlage, Fotoüberweisung oder QR-Code: Lästiges Abtippen der IBAN entfällt. - Wertpapiere kaufen oder verkaufen und deren Entwicklung in interaktiven Charts sehen. - Karten jederzeit und von überall im Notfall sperren. - Mobiles Bezahlen per Smartphone mit Google Pay, und VISA Card direkt in der App aktivieren. - Auf Wunsch per Push-Nachricht über Kontoveränderungen informieren lassen. - Mit der Geldautomatensuche überall den nächsten Geldautomaten finden.

2. Damit haben Sie Ihre persönlichen Finanzen jederzeit und überall im Griff – und mobiles Banking wird so einfach und sicher, dass es alle können. - Für ING-Neukundinnen und -kunden: Einfache Girokontoeröffnung inklusive Legitimation und Selbstvergabe der Banking-Zugangsdaten. - Alle Konten und Depots auf einen Blick sehen.

3. Unsere Banking App ist einfach und sicher.

4. Banking to go bringt alles mit, was Sie fürs Banking brauchen.

5. Umsätze sind übersichtlich aufgelistet.

6. Darauf geben wir Ihnen unser ING-Sicherheitsversprechen.

ING Banking to go Customer Insights

1. However, all data has been confirmed to be up to date.I very much liked ING but the recent change in log in procedures were impossible to adhere to without a German mobile phone number.

2. As a foreign resident having a German Mobile phone number seems impossible.

3. It doesn't show the full visa card number, i tried what you suggested.Great app, loved all updates so far.

4. For a bank which is supposingly mobile first, it's quite disappointing.For someone who used a Revolut online banking, ING banking app is very unorganized.

5. I now have to click on Profile at the bottom of the screen then click on the account at the top of the screen and then select an account from the dropdown (maybe at the bottom of the screen!).

6. I hope the UI/UX team can fix this in the next release!ThxGreat before this terrible and cumbersome update.

7. But since the new update switching between multiple accounts has become very cumbersome.

8. I transferred to another bank.Seems like dkb coders joined the staff.

9. In the previous version you could see an overview of all your accounts and switching was easy.

10. For example it's impossible to understand how much you spent in a month or how much you spent on food.

11. Modern banks are moving towards some sort of basic expense management.

Steps to Troubleshoot & Fix ING Banking to go Issues

1. Fix ING Banking to go Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart ING Banking to go: Restarting the app will resolve most errors.
  2. Update the ING Banking to go App. Here is how:
    1. On Android goto PlayStore » Search for "ING Banking to go" » Open ING Banking to go » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for ING Banking to go » click "UPDATE".
  3. Clear ING Banking to go app cache: Clearing cached data will force your app to retrieve the latest data directly from ING Banking to go servers.
    1. On Android, goto Settings » Apps » Select "ING Banking to go" » click Storage » click "Clear Cache".
  4. Check ING Banking to go app permissions. If any of these permissions required to use your device's features are disenabled, ING Banking to go might not work.
  5. Uninstall and reinstall ING Banking to go. If nothing else has worked, completely uninstall ING Banking to go then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing ING Banking to go not working


2. Fix ING Banking to go Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make ING Banking to go be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to ING Banking to go not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, ING Banking to go may not be able to connect to the Internet when running in the background.

Reported Issues