Published by Rejseplanen A/S on Feb 21, 2024

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Why should I report an Issue with Rejseplanen?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rejseplanen A/S to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Rejseplanen Customer Insights

1. Therefore, there is the risk of having a list of cancelled trains in the results, without having alternatives that involve other transportation means, such as buses.The app is utterly useless every time there's a disruption in public transports.

2. Please fix it guys, the app was excellent but at this point might as well use Google Maps..The latest update has broken the bike transportation feature.

3. Moreover, lately the timetable is sometime plainly wrong, leaving people stranded during the night... It needs to rebuild trust in the app from scratch, because it used to be decent.I have not used this app yet in practice in Copenhagen.

4. Incorrect data are presented, with non-existing buses reported at the stops.This app works perfectly when all the transportation system works as usual.

5. Only to be used for planning ahead (aka 3 hours in advanced) or check if there is some interruption in the normal trafic (e.g. if you go to the airport)Has always been a great app.

6. However, when a train is cancelled, the app shows that the train isn't running but it doesn't provide alternative options.

7. Thanks AdamIt's great! I suggest the online bus location feature, be available in the main view as well.

8. Was hoping they had fixed it when the speaker at the station said to check for delays on Rejseplanen, however it still wasn't fixed by that point.

9. It used to work perfectly, but now I have to use Google maps to get an idea of how long it takes to get to the station.Live map is quite innacurare.

10. Worked for the first automatically-redeemed trip, but now the app crashes whenever I try to enter the menu for Bornholm.

11. Only crashed the forst 3 timesUsed to display delayed or cancelled trains, but for the past month or two, no more.

Steps to Troubleshoot & Fix Rejseplanen Issues

1. Fix Rejseplanen Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Rejseplanen: Restarting the app will resolve most errors.
  2. Update the Rejseplanen App. Here is how:
    1. On Android goto PlayStore » Search for "Rejseplanen" » Open Rejseplanen » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rejseplanen » click "UPDATE".
  3. Clear Rejseplanen app cache: Clearing cached data will force your app to retrieve the latest data directly from Rejseplanen servers.
    1. On Android, goto Settings » Apps » Select "Rejseplanen" » click Storage » click "Clear Cache".
  4. Check Rejseplanen app permissions. If any of these permissions required to use your device's features are disenabled, Rejseplanen might not work.
  5. Uninstall and reinstall Rejseplanen. If nothing else has worked, completely uninstall Rejseplanen then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Rejseplanen not working


2. Fix Rejseplanen Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Rejseplanen be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Rejseplanen not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Rejseplanen may not be able to connect to the Internet when running in the background.

Reported Issues

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