Published by aktiWir GmbH on Mar 15, 2024

Report an issue with Weight Loss Tracker.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Weight Loss Tracker - aktiBMI?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of aktiWir GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Weight Loss Tracker - aktiBMI image 1 contact Weight Loss Tracker - aktiBMI image 2

Weight Loss Tracker Customer Insights

1. :D Please add a feature where we can set a "weight we shouldn't go over"? Perhaps on the graph it can show a line which we must not cross?Been using this app for a long time now.

2. Very frustrating.Graph shows one month's history for the last 30 days (moving month), but only shows yearly history by calendar year, nearly worthless.

3. I really don't want to re-enter all the data but the company has not contacted me with any other options.

4. I will find another one that works as advertised.The app is great for tracking weight it gives you your number weight the bmi and a graph of your changes.

5. - - - > On the chart, you can tap a data point and a bubble will appear with your weight.

6. The app doesn't compensate for the larger font by increasing the bubble size or by reducing the font size inside the bubble.

7. But no backup data function sucks.I have loved this app UNTIL I had to change phones.

8. 3) Can you make it easier to know which selection I'm making? the options are white/blue (which looks BRIGHT and appears to be the active selection)...the correct one is greyed out and pink.

9. I could manually enter dates and weight without having to use the rolling scroll bar.

10. The thing most people struggle with is repetition if the app could send reminder to step on the scale.I just installed & had a few problems: 1) I paid to remove ads.

11. All my other app's data saved effortlessly because I just signed back in.

Steps to Troubleshoot & Fix Weight Loss Tracker Issues

1. Fix Weight Loss Tracker Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Weight Loss Tracker: Restarting the app will resolve most errors.
  2. Update the Weight Loss Tracker App. Here is how:
    1. On Android goto PlayStore » Search for "Weight Loss Tracker" » Open Weight Loss Tracker - aktiBMI » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Weight Loss Tracker » click "UPDATE".
  3. Clear Weight Loss Tracker - aktiBMI app cache: Clearing cached data will force your app to retrieve the latest data directly from Weight Loss Tracker servers.
    1. On Android, goto Settings » Apps » Select "Weight Loss Tracker - aktiBMI" » click Storage » click "Clear Cache".
  4. Check Weight Loss Tracker app permissions. If any of these permissions required to use your device's features are disenabled, Weight Loss Tracker might not work.
  5. Uninstall and reinstall Weight Loss Tracker. If nothing else has worked, completely uninstall Weight Loss Tracker then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Weight Loss Tracker not working


2. Fix Weight Loss Tracker Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Weight Loss Tracker be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Weight Loss Tracker not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Weight Loss Tracker may not be able to connect to the Internet when running in the background.

Reported Issues

More from the developer