Published by Vast Bank on Aug 14, 2023

Report an issue with Vast Bank.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Vast Bank Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vast Bank to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Vast Bank Mobile

1. When you deposit money into your Vast checking account you earn 4. 05% APY*. It’s that simple.

2. Are you earning interest on your checking? We think you should. Set up your 4. 05% APY* checking account in minutes. Crypto curious?

3. With 40+ years as a trusted financial institution, we're held to the highest financial, security, and privacy standards.

4. At Vast Bank, we’re a bank first and have been for 40 years.

5. As a bonus, you have the option to buy, sell, hold crypto currencies.

6. We strive to deliver the ideal blend of high-tech innovation and high-touch service for our customers.

7. We are a real bank, staffed by caring professionals.

8. With our Visa(TM) debit card, you can spend easily and withdraw cash at more than 56,000 ATMs worldwide.

9. Our top priority is to safeguard your assets and protect your privacy.

10. We’re here to help when you need it.

11. Your personal information is never shared or sold to anyone.

Vast Bank Customer Insights

1. Half the time it says there's an error in my signing in, and I saved my pass phrase, then when it Dose finally let me in I get as far as do I want a debit card y.n. and what color, I pick one push continue, then that's as far as it has ever gone it Always says, " Oh No, Something Went wrong please Try Again"! I do and Here we go again! Same Thing, Same place! 5x I've tried it! Now I'm Here telling You about itWARNING not an actual crypto bank!!! No access to your wallet keys, you can't trade crypto between accounts or to and from actual wallets like Metamask, and you can't even transfer fiat currency internationally without walking into a branch in Oklahoma somewhere to open up an account.I thought I was go.

2. Yes, I followed your guidelines article, 15+ characters and 1 upper & lower case letter.Bank need to add more features to Mobile app.

3. Yh i won't have dime sent to this bank until i see sum changesYour Bank on here must be having issues! It's malfunctioning over and over again.

4. A like this app at first , but then I deposit some money into the account and a few days later it shows available .

5. Even an 18 yr old would have trouble paging back 216 times.Can't create a new user account.

6. I Have tried multiple phrases and Everytime I get an error.

7. Keeps giving me an error when trying to create a passphrase.

8. Can't activate my debit card cuz the option to this is not included Can't see my personal info it's nowhere to be found.

9. Every time I must enter dob - what a nightmare! I must page back 876 times.

10. Mobile app doesn't really looks as it says.

11. I want to send btc to vast wallet.

Steps to Troubleshoot & Fix Vast Bank Issues

1. Fix Vast Bank Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Vast Bank: Restarting the app will resolve most errors.
  2. Update the Vast Bank App. Here is how:
    1. On Android goto PlayStore » Search for "Vast Bank" » Open Vast Bank Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Vast Bank » click "UPDATE".
  3. Clear Vast Bank Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Vast Bank servers.
    1. On Android, goto Settings » Apps » Select "Vast Bank Mobile" » click Storage » click "Clear Cache".
  4. Check Vast Bank app permissions. If any of these permissions required to use your device's features are disenabled, Vast Bank might not work.
  5. Uninstall and reinstall Vast Bank. If nothing else has worked, completely uninstall Vast Bank then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Vast Bank not working


2. Fix Vast Bank Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Vast Bank be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Vast Bank not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Vast Bank may not be able to connect to the Internet when running in the background.

Reported Issues