Contact JUSTMOVE Customer Service

Why should I report an Issue with JUSTMOVE - KEEP CONNECTED?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of RaceRunner Inc. to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. JustMove allows the runners to run with others around and rank with them.

2. Whether you are a casual runner or a running enthusiast, JustMove aims to add a bit of competition to your daily run. • Proud of your placement in a race or achieve a new fastest pace on your daily.

1. Until this issue is fixed this app is pretty pointless.Looks like a cool app but there are very limited devices to connect to.... And they don't work! I went through a lot of steps to connect sync my other apps to Google Fit and now I can't even connect it in the app.

2. Thanks.I've never seen an app that does what this one can: my friends and I have had countless fun races, competing against each other in real time with live rankings! The experience is immersive and we've all found it very motivating.

3. I tried to use their website but the subpages wouldn't change from French to English.I liked the regular pace and distance updates but if it isn't actively open on the screen while running it glitches out a bit.

4. I went back to double check the distance with my car and other app, they both said I ran 8.08 miles instead of 6.2. Which obviously killed my time.

5. Stay fit & moving! Would definitely recommend!It's a nice app and has lots of fun features, I'm giving 4 stars because it has a bug in the gift system, bulk gift collection adds only one gift to the balance.

6. My tracking is not 100% correct compared to a running mate using the same app, but that might be a problem of my phone and not the app.Very difficult to use.

7. I didn't realize had to use the app to track my actual run to connect to the nonprofit.

8. Looking at other reviews this issue goes back two years .I contacted tech support.

9. Annoying...Best thing is it's for free, even with group runs in different time zones.

10. Does not import data from Garmin Connect.

11. I have been struggling since 16:00 to delete an activity that i accidentally recorded on a challenge.

1. Fix JUSTMOVE Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart JUSTMOVE: Restarting the app will resolve most errors.
2. Update the JUSTMOVE App. Here is how:
   1. On Android goto PlayStore » Search for "JUSTMOVE" » Open JUSTMOVE - KEEP CONNECTED » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for JUSTMOVE » click "UPDATE".
3. Clear JUSTMOVE - KEEP CONNECTED app cache: Clearing cached data will force your app to retrieve the latest data directly from JUSTMOVE servers.
   1. On Android, goto Settings » Apps » Select "JUSTMOVE - KEEP CONNECTED" » click Storage » click "Clear Cache".
4. Check JUSTMOVE app permissions. If any of these permissions required to use your device's features are disenabled, JUSTMOVE might not work.
5. Uninstall and reinstall JUSTMOVE. If nothing else has worked, completely uninstall JUSTMOVE then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing JUSTMOVE not working

2. Fix JUSTMOVE Server issues & Internet Connection

1. Check network connection: An unstable Internet will make JUSTMOVE be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to JUSTMOVE not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, JUSTMOVE may not be able to connect to the Internet when running in the background.