Published by on Aug 16, 2023

Report an issue with YNAB.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with YNAB: Budgeting & Finance?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact YNAB: Budgeting & Finance image 1 contact YNAB: Budgeting & Finance image 2

YNAB Customer Insights

1. The "help" tab seems unnecessary to keep on the nav bar, it's useful the first time or two you open the app but then it's not needed again, it could be moved into a submenu and replaced with a categorize transactions button.have tried excel and mint before to budget, but this one blows them away! you get more than a budgeting app; you get a framework for managing your money.

2. 5 stars for YNAB.The app is very useful, but they've been having issues with American Express imports for over a year, making importing transactions from Amex a terrible experience.

3. and the framework works and makes assigning your money almost into an exciting game to see which goals you can hit! this has more than paid for itself with the yearly subscription, and I've become a YNAB proselytizer!First of all, YNAB has been an absolute game changer for my family's finances.

4. YNAB handles money the same way I do in my mind, so it has been a very easy transition to using it compared to my excel spreadsheet.

5. Overall my favorite way to budget!Edit: YNAB has new tutorials and their support has been great.

6. I like the way it makes it easy to plan ahead and take control of your finances, but the main issue for me is the app does have any useful graphic reports or spending notifications.

7. Worth paying for the year.YNAB has completely changed the way I interact with and think about my money.

8. It has all the capabilities of the desktop version, and I'm sure people who are more accustomed to doing everything on their phones will find it to be an incredibly valuable tool.

9. The help docs explain everything in an easy-to-understand way, and support has always been responsive and helpful when I've needed them.

10. Automatic bank imports help make sure you don't miss anything without constantly balancing the budget.

11. I'm not sure if it learned and sends me notifications then or not, but it's super helpful) I've never had an issue with the apps math or connection to my accounts.

Steps to Troubleshoot & Fix YNAB Issues

1. Fix YNAB Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart YNAB: Restarting the app will resolve most errors.
  2. Update the YNAB App. Here is how:
    1. On Android goto PlayStore » Search for "YNAB" » Open YNAB: Budgeting & Finance » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for YNAB » click "UPDATE".
  3. Clear YNAB: Budgeting & Finance app cache: Clearing cached data will force your app to retrieve the latest data directly from YNAB servers.
    1. On Android, goto Settings » Apps » Select "YNAB: Budgeting & Finance" » click Storage » click "Clear Cache".
  4. Check YNAB app permissions. If any of these permissions required to use your device's features are disenabled, YNAB might not work.
  5. Uninstall and reinstall YNAB. If nothing else has worked, completely uninstall YNAB then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing YNAB not working

2. Fix YNAB Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make YNAB be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to YNAB not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, YNAB may not be able to connect to the Internet when running in the background.

Reported Issues