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Why should I report an Issue with 优酷-回廊亭 全网独播?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Youku to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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优酷-回廊亭 全网独播 Customer Insights

1. I have seen other apps from different countries do this as well, the description is written in English but the app itself is not, but if we take a closer look at the pictures they provide all the words written are in another language, it's very misleading honestly.Can you guys put the app in english as well or even if you could put in a translator for all languages.

2. People from different countries download this app and a lot of people are there who cannot understand chineese so plssss make an english version of this appIf you guys had an English version I would had subscribed VIP, but I can't.

3. It be nice if someone would actually care enough to make both English and Chinese instructions when installing apps that are from China & buying Chinese items that were to have been completed.I like this app and this app is very good.

4. There are many apps made by English speakers that do not have translations in Chinese.

5. People who are giving falsely negative reviews because the app isn't in English should stop feeling entitled.

6. Thank YouIt's good to be able to watch all different Chinese shows and videos.

7. However like everyone in the reviews, it's difficult for people who can't understand Chinese.

8. If you want your app to be popular you gotta add some english subtitles.

9. It's not the app's fault you don't speak Chinese.I have star constilation planetarium display item.

10. If i knew how to customize it in english i could stop it.

11. Well same problem no ENGLISH translation available.

Steps to Troubleshoot & Fix 优酷-回廊亭 全网独播 Issues

1. Fix 优酷-回廊亭 全网独播 Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart 优酷-回廊亭 全网独播: Restarting the app will resolve most errors.
  2. Update the 优酷-回廊亭 全网独播 App. Here is how:
    1. On Android goto PlayStore » Search for "优酷-回廊亭 全网独播" » Open 优酷-回廊亭 全网独播 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for 优酷-回廊亭 全网独播 » click "UPDATE".
  3. Clear 优酷-回廊亭 全网独播 app cache: Clearing cached data will force your app to retrieve the latest data directly from 优酷-回廊亭 全网独播 servers.
    1. On Android, goto Settings » Apps » Select "优酷-回廊亭 全网独播" » click Storage » click "Clear Cache".
  4. Check 优酷-回廊亭 全网独播 app permissions. If any of these permissions required to use your device's features are disenabled, 优酷-回廊亭 全网独播 might not work.
  5. Uninstall and reinstall 优酷-回廊亭 全网独播. If nothing else has worked, completely uninstall 优酷-回廊亭 全网独播 then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing 优酷-回廊亭 全网独播 not working


2. Fix 优酷-回廊亭 全网独播 Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make 优酷-回廊亭 全网独播 be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to 优酷-回廊亭 全网独播 not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, 优酷-回廊亭 全网独播 may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I already subscribe n paid to vip account, but i cant watch episodes that require vip to watch

    — by Nuraisyah 5 months ago

  • I paid 3 time for the same thing because of the prompt ,I would like to be refunded the extra amounts.

    — by Caron winter 1 year ago

  • There is show that is showing up in the english section but clearly don't have any english subtitles the show is love of the Phoenix:the empress's counterattack I was hoping it had subtitles so I could watch it sorry if I am writing in the wrong area but as there's no comments section

    — by Jacob 1 year ago

  • Trying to contact customer service for a purchase. Web address at alibaba does not work. This was my only option. Please help.

    — by Kimberly jackson 1 year ago

  • I have no money to keep going on subscription. Im student and no have income at all. Thank you.

    — by NUR SHAQIRAH BINTI NORIZAN 1 year ago

  • I want to cancel my subscription on nov 3, 2022. Because i might forget to unsubscribe later. I will just register on the non renewable basis later on

    — by Novy Noble 1 year ago

  • Hi please check my account , i have paid for becoming VIP already , but why i'm still not VIP?

    — by Evia 1 year ago

  • I figured out previous complaint/problem with VIP issues. Thank you.

    — by Rae 1 year ago

  • I purchased 1 month non renew VIP $7.60 on 9/22/22 via Apple Pay and I’m not getting any VIP features? Please help, any information would be appreciated. Thanks in advance.

    — by Rae 1 year ago

  • After payment YouKu Membership. I paid Rs. 280/- for VIP subscription. But it's not working 😔
    Please do the needful

    — by Rupali Sawant 1 year ago

  • I just updated my iPhone to ios 16.0. I wanted to screen mirror Youku international to my Apple tv, but now the picture turns sideways. It worked fine before the update. Please fix this, I do not want to watch SDC on my phone!!!

    — by Heike Schmeelk 1 year ago

  • Hi,

    I tried looking for the Youku app on Google Pay on my televisions but was unable to find it.

    Would this be a compatibility issue?

    Thank you

    Regards
    Alicia

    — by Alicia 1 year ago

  • HI I recently paid for the yearly subscription but it still did not unlock the VIP content. Please check the account subscription for +1 5103096455

    — by Chloe See 1 year ago

  • I just purchased youku VIP 3 months for 19.99 but I still can't watch the VIP shows.
    Please help, thank you.

    — by Marlena 1 year ago

  • Hi I purchased VIP package but it still says become VIP
    Also says purchase express to watch episodes...why?
    So few titles available for a subscription and it doesn't allow a search for movies

    — by Naseema 1 year ago

  • i log out and log in back. when log in the vip purchase i bought gone and i need to buy again.

    — by HAIROL AZHAR YAAKOB 1 year ago

  • I already paid and join VIP Youku international apps but its not working. I still cant get access to watch the drama/movie.

    — by amralna 1 year ago

  • I ald subcribe and buy vip package but why still the apps ask me to buy vip access?

    — by Juwita 1 year ago

  • I cannot login to youku app from my table. It keeps crashing. Thank you.

    — by Erny Bonanza 1 year ago

  • My account is still not VIP, the transaction is succesful on the email

    — by Aziza 1 year ago

  • Subscription Cancellation Request

    — by Meagan Cuskelly 1 year ago

  • The screen will not stay on landscape so it is difficult to watch the show. The orientation keeps changing directions when I turn the iPad vertically or horizontally. The size of the picture is too small to read the subtitles. I have the international version of the app for IOS purchased through the App Store. I love your shows but I can’t enjoy them with this issue. It strains my eyes. Please look into this and fix it. I’ve other apps that definitely do not do this. The orientation of the picture adapts to the orientation of the iPad.

    — by Linda Anderson 1 year ago

  • I previously paid 199 PHP to watch VIP movies, but I can't because it says "purchase VIP" and it says "You already own this item" when I click on the 199 PHP button for a month of VIP access. Please respond to my concerns. Thank you!

    — by Christine Salcedo 1 year ago

  • “Be A Brave One” starring Darren Chen playlist is missing on the YouTube Youku Eng Sub channel. I paid for this, but cannot access the playlist of videos. Please restore the playlist.

    — by Chontae Langdon 1 year ago

  • My vip purchase has been completed in google but I can't still access the vip videos and when I click the go to vip it would say that you already own this item. Pls do reply on complaint. Thank you

    — by Christine Salcedo 1 year ago

  • also if this is the case when i can only view my subscription on my iphone on a small screen can i cancel my 1 year subscription and be refunded so that i can change my subscription thru youtube instead? thanks

    — by jennifer lumapas 1 year ago

  • i purchase the subscription on the youku app for 1 year. my user name is ykuser7805601311. the app is okey if i use my iphone but why can i not use it in my ipad? when using ipad it is in a small screen like my phone and when you enlarge the screen it does not enlarge to full screen side ways (horizontally). like for example when i use my wetv and iqiyi, it is compatible with my ipad. can you fix this problem please. using my iphone is small screen. if i will be viewing in the small screen better use youtube because it can be used to widen screen in ipad the only problem is that my subscription is not applicable in the youtube youku page. thank you

    — by jennifer lumapas 1 year ago

  • Your system keeps stopping me from looking at Programs I don’t understand this plus keeping from my VIP account. Also how do you search for a drama my putting in the name?

    — by Monica Bogan 1 year ago

  • I cannot continue to watch The Legendary Life of Queen Lau. Can you help me so I can continue to watch it.

    — by Monica Bogan 1 year ago

  • I can’t get access to my account. I just set it up.

    — by Monica Bogan 1 year ago

  • i need someone to contact me this is fair to customers in usa

    — by cheryl D THOMPSON 1 year ago

  • i got the service with billing every 3 months but it want show on my tv

    — by cheryl D THOMPSON 1 year ago

  • Made a total 4 payments to my subscription. None was updated. ID: ykuser556559751. Payment to Google Play RM16.90 07-07-22 twice.

    — by Tay Siew Eng 1 year ago

  • I just subscribed for one month but cannot watch on another device. Please assist, thank you

    — by Tina Tee 1 year ago

  • My account is still not VIP, the transaction is succesful on the email

    — by Aziza 1 year ago

  • Good day
    Please cancel my subscription.
    User account is:ykuser0345068585.
    I mainly use Viki and Wetv.
    Please send an email comfirming the cancelation

    Thank you
    Silvia

    — by Silvia Diederiks 1 year ago

  • I have subscribed from YouTube so I want to cancel it

    My YouTube channel is arneisharartis18@redacted

    — by Arneisharartis19 2 years ago

  • Please cancel my subscription, my original order # from November 1, 2021 is Order Number
    YPC.SHDK-XZUF-4P4T-8QCC. VIP Gold member $2.99 / month.

    — by Jeanne 2 years ago

  • I want to cancel my membership from youku because i have a hard time paying my monthly subscription i have lack of resources because of pandemic. And i am still a student. Thank you.

    — by Kate nicole 2 years ago

  • How can I cancel my subscription in youku youtube channel? It still charging me of 79php even I don't open it.

    — by Leonivee Algodon 2 years ago