Published by Takeaway.com on Mar 4, 2024

Report an issue with Lieferando.de.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Lieferando.de?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Takeaway.com to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Lieferando.de image 1 contact Lieferando.de image 2

About Lieferando.de

1. With over 1 million restaurant reviews, you can be sure of no surprises. With the Lieferando. de Android App you can now easily satisfy your hunger from anywhere and order burgers, pizza, pasta, sushi, salads and much more from ± 13. 000 restaurants and delivery services in your area.

2. Quickly order delicious pizza 🍕, pasta 🍝, burgers 🍔, salads 🥗 and sushi 🍣 using our app at ± 13. 000 delivery services throughout Germany!

3. And, of course, you will benefit from the unique Lieferando. de reward points on the move, or on your couch with the Android app. - Order food from ± 13. - Filter and sort restaurants to find what you like easily!

4. Download NOW, order food, satisfy your hunger and benefit from the Lieferando. de service!

5. Now just select the food, add a drink and send the order.

6. No matter if you are/eat in Hamburg, Berlin, Munich, Frankfurt or Cologne. Lieferando. de comes to you!

7. No matter if it is currywurst, ice cream, meals on wheels, a candlelight dinner or just a snack - anything is possible!

8. There are several payment options to choose from: PayPal, credit card, bank transfer, or cash at your door.

9. Simply enter the post code of the delivery destination or use your exact GPS location.

10. The app shows you immediately which delivery services deliver to you.

11. In a short time, your food will be there!

Lieferando.de Customer Insights

1. Payment info is not saved, but rather added at the end of the transaction.I honestly haven't had a single good experience from this app and service, from more than half of orders never being delivered, no filter system, no easy message system between customer and restaurants, no built in translations for the restaurant.

2. The email service it's also poor: they don't take responsibility for the service they (don't) provide.It seems the product team doesn't want to have a quick access to customer aupport easily and hiding the customer service page somewhere else which is really hard to find it and contact support team.

3. Most of the time its easier to order directly from a place if they have a delivery, than overpay 50% to such a mediocre service.

4. Oh and the "tracker" doesn't track.I'm glad this delivery service is available.

5. I need to have it at the order page not finding it by googling how to contact Lieferando customer support.

6. You have enough data make realistic estimatesI gave 5 starts before, but after trying to reach out to the customer service, I can't keep the 5 starts.

7. Interface is not bad, but could be improved a bit, like how much time does it take to figure out how to update your preferred locationVery bad service.

8. For a few weeks now I haven't been able to sign up though and was thus unable to receive points and participate in the collecting of seals to get a coupon ("Stempelkarten" in German) as I had to order as guest.

9. Terrible customer service and no way to contact driver.

10. Everytime I use Lieferando it shows an ETA window and everytime they tell me AFTER ordering that it will be the max they showed before and everytime it takes even longer than that and everytime the driver doesn't turn on the live tracker.

11. It's not the first time I have issues with the food not being delivered and I just lose the money AND STAY HUNGRY.

Steps to Troubleshoot & Fix Lieferando.de Issues

1. Fix Lieferando.de Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Lieferando.de: Restarting the app will resolve most errors.
  2. Update the Lieferando.de App. Here is how:
    1. On Android goto PlayStore » Search for "Lieferando.de" » Open Lieferando.de » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Lieferando.de » click "UPDATE".
  3. Clear Lieferando.de app cache: Clearing cached data will force your app to retrieve the latest data directly from Lieferando.de servers.
    1. On Android, goto Settings » Apps » Select "Lieferando.de" » click Storage » click "Clear Cache".
  4. Check Lieferando.de app permissions. If any of these permissions required to use your device's features are disenabled, Lieferando.de might not work.
  5. Uninstall and reinstall Lieferando.de. If nothing else has worked, completely uninstall Lieferando.de then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Lieferando.de not working


2. Fix Lieferando.de Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Lieferando.de be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Lieferando.de not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Lieferando.de may not be able to connect to the Internet when running in the background.

Reported Issues