Published by Yasa Ltd on Oct 14, 2023

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  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Yasa Ltd to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Yasa Pets Hotel

1. Yasa Pets Hotel is totally FREE with NO in app purchases !! * Explore a luxury hotel full of fun holiday activities! * Two families of guests to play with … cute bunnies and adorable kitties! * The hotel is fully staffed with maids, waiters, bellboys, concierge and more! * Enjoy delicious foods in the restaurant and on the terrace! * Join the staff and make sure guests have a lovely stay!

2. RECEPTION : Friendly staff are always happy to help a new family check in to the hotel … once they have their room key, the bellboy will help them take their luggage up to their room!

3. RESTAURANT : When it’s time for a delicious afternoon tea, with cake, cupcakes sandwiches and a fresh pot of tea, there is only one place to go … the restaurant also has a full buffet of drinks and sandwiches for everyone to enjoy!

4. TERRACE : Spend quality time with family and friends on the hotel terrace where the only decision is whether to have an amazing fruit smoothie or an ice-cream sundae!

5. HOTEL ROOMS : Our families of bunnies and kittens can choose between two luxury suites, each of which has two bedrooms, a bathroom and a balcony with a beautiful view!

6. TENNIS COURT : After trying on the stylish tennis costumes in the sports shop, it’s time to play a friendly match … maybe children against parents? Or girls against boys?

7. Then float in the pool with an ice-cream, play tennis and visit a secret tropical island!

8. STAFF AREA : The hotel staff work hard so that all the guests have a wonderful stay.

9. Enjoy playing Yasa Pets Hotel?

10. SECRET ISLAND : Collect 6 stars to get a boat ride to a secret tropical island full of exotic birds and rare sea shells.

11. Luckily hotel employees also have a room where they can relax after a long day and take a much deserved break.

Yasa Pets Hotel Customer Insights

1. One problem is that it resets when you close the app so please fix that (add a reset button and a save button to save or reset your world please) and there are a bit of ads please can we get everything for free, but its a great game!!This game is great I am 12 years old and love playing these games but I wish when you exit the game you get your process saved not deleted because I don't wanna watch the ads over and over again I know thats how the game makes money but its just a bit annoying I would appreciate it if you could change that.

2. The dressing up the characters is ok but it would be cool to ma,e your own outfits to in your own style.I do love the game, but when I wait too long it resets plus almost everything costs adds but I like how you reward people by unlocking something and getting a star and if you get enough then you get a prize.

3. Stuff get disappeared from their hands I still love this gameThis game is awesome!!! I love the concept and everything!!!! I honestly don't even bother to be annoyed by the ads! It's wonderful!!!the game is great.

4. -AliyahI give this game a 4 because it has so many ads but it is so awesome and cool the characters are so cute but my game keeps getting glitched a example.

5. The BEST game ever! How can anyone not like this? Its really fun to roleplay with these charters and if you don't like role-playing you can make funny videos! Its offline and doesn't take up much storage.

6. Fix this and I will make it 5 stars.I love the app but I have some recommendations..... first... can you please make it so when you exit the app all of the stuff you have done is still there it will make the yasa pet games 100 times better for me and most people.

7. me and my best friends both recommended it because it is frustrating trying to do all the stuff you have already done again thank you.

Steps to Troubleshoot & Fix Yasa Pets Hotel Issues

1. Fix Yasa Pets Hotel Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Yasa Pets Hotel: Restarting the app will resolve most errors.
  2. Update the Yasa Pets Hotel App. Here is how:
    1. On Android goto PlayStore » Search for "Yasa Pets Hotel" » Open Yasa Pets Hotel » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Yasa Pets Hotel » click "UPDATE".
  3. Clear Yasa Pets Hotel app cache: Clearing cached data will force your app to retrieve the latest data directly from Yasa Pets Hotel servers.
    1. On Android, goto Settings » Apps » Select "Yasa Pets Hotel" » click Storage » click "Clear Cache".
  4. Check Yasa Pets Hotel app permissions. If any of these permissions required to use your device's features are disenabled, Yasa Pets Hotel might not work.
  5. Uninstall and reinstall Yasa Pets Hotel. If nothing else has worked, completely uninstall Yasa Pets Hotel then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Yasa Pets Hotel not working


2. Fix Yasa Pets Hotel Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Yasa Pets Hotel be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Yasa Pets Hotel not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Yasa Pets Hotel may not be able to connect to the Internet when running in the background.

Reported Issues