Published by WONDERSHARE TECHNOLOGY CO.,LIMITED on Dec 13, 2023

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Why should I report an Issue with PDFelement-PDF Editor & Reader?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of WONDERSHARE TECHNOLOGY CO.,LIMITED to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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PDFelement-PDF Editor & Reader Customer Insights

1. and an actual save button that saves and a menu option to 'save as' with all your folders appearing in the same lineup as my phone shows in my files app so I dont need to hunt down a folder I intentionally named "1" to be sure it remains top of list.

2. The app easily converted most files for me.Wow, what an amazing app! Initially trying to find an app that would allow me to simply handwrite notes on PDFs was harder than I thought but I'm so happy I found this one as it does it flawlessly.

3. I feel it's more user-friendly than adobe...and well worth the "one-time life-time subscription" if you need to create, edit, convert, merge, extract, create forms with all kinds of fields and/or bookmarks, etc.

4. Keep up the goodI can't believe I actually found a normal pdf app... it's like being back in kindergarten with all the cool buttons for shapes you need to put on the paper.

5. When i initially began looking for a premium pdf editor , i was confused and preplexed with all the apps and software that offer unnecessary clutter , it took a while to stumble across this one.

6. Great app! Very robust program that is fairly easy to figure out, and does everything i need.

7. Their discount isn't enough to make it worthwhile when you can basically get the same thing free from other companies but by downloading more apps.VERY VERY user UNFRIENDLY...this app is horrible and inconsistent.

8. So far, it's been invaluable for my business and personal needs, and i feel i made the best choice for an awesome utility, at the best price out there.

9. Annotation tool bar is buried and I can no longer access my files on the Wondershare cloud drive.

10. This is a fundemental flaw with this app.The new version doesn't show the option for marker which was previously there in older version on the mobile app.

11. sure, it's inexpensive but it's not worth the aggravation trying to figure out it's nuances.

Steps to Troubleshoot & Fix PDFelement-PDF Editor & Reader Issues

1. Fix PDFelement-PDF Editor & Reader Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart PDFelement-PDF Editor & Reader: Restarting the app will resolve most errors.
  2. Update the PDFelement-PDF Editor & Reader App. Here is how:
    1. On Android goto PlayStore » Search for "PDFelement-PDF Editor & Reader" » Open PDFelement-PDF Editor & Reader » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for PDFelement-PDF Editor & Reader » click "UPDATE".
  3. Clear PDFelement-PDF Editor & Reader app cache: Clearing cached data will force your app to retrieve the latest data directly from PDFelement-PDF Editor & Reader servers.
    1. On Android, goto Settings » Apps » Select "PDFelement-PDF Editor & Reader" » click Storage » click "Clear Cache".
  4. Check PDFelement-PDF Editor & Reader app permissions. If any of these permissions required to use your device's features are disenabled, PDFelement-PDF Editor & Reader might not work.
  5. Uninstall and reinstall PDFelement-PDF Editor & Reader. If nothing else has worked, completely uninstall PDFelement-PDF Editor & Reader then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing PDFelement-PDF Editor & Reader not working


2. Fix PDFelement-PDF Editor & Reader Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make PDFelement-PDF Editor & Reader be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to PDFelement-PDF Editor & Reader not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, PDFelement-PDF Editor & Reader may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I need to cancel the subscription I just did for 9.99 a month. I cancelled it in settings already can you please issue refund. Thanks

    — by Andrew Shields 5 months ago