Contact Wildberries Customer Service

Why should I report an Issue with Wildberries?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Wildberries LLC to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Wildberries — это цифровая платформа, где можно найти почти всё: от пушистых тапочек-единорогов до стиральной машины. Встречи с вами ждут больше 500 миллионов самых разных товаров. 80% заказов привозим уже на следующий день после покупки — не хотим, чтобы вы долго ждали. ♡ Заказывайте в наши пункты выдачи в 6 странах мира: России, Узбекистане, Казахстане, Кыргызстане, Беларуси, Армении. Мы работаем в мегаполисах и регионах, а значит, всегда где-то поблизости: всего уже больше 36 000 пунктов. В России есть курьерская доставка, а местами доставляем в постаматы. ♡ Оплачивайте удобным способом: например, WB Кошельком со скидкой или картой. В большинстве случаев предоплата не нужна: деньги спишутся только после того, как заберёте заказ. ♡ Экономьте больше с нашими распродажами. Мы бережно собрали акции дня в отдельный раздел, чтобы не пришлось искать. У нас всегда есть скидки: от самого Wildberries, от продавцов и ваша личная. ♡ Находите именно то, что хотели, и даже больше — в приложении можно настроить фильтры по цене, рейтингу и популярности. Сортируйте по размеру, бренду или цвету. Ищите похожие вещи по кнопке на фото товара и в рекомендациях. ♡ Откладывайте товары, которые нравятся. Пока думаете, ждёте снижения цены или просто хотите купить что-то к важной дате — добавляйте в отложенные. Товар будет под рукой, когда понадобится. ♡ Скачивайте приложение Wildberries и покупайте то, что захочется, в одном месте и в любое время. Если в полночь вы вспомнили, что забыли купить корм для кота или подарок близким — можете на нас рассчитывать!

1. No word available to send even after updating.Each day becoming more disappointed of this app, really... They do not work at all, since January they did not refund my money for the item which was entirely wrong, not my order... Already a week I'm waiting for an electronic cheque to prove my purchase as it has some issues...Can't send messages or any questions to shop owners.

2. The website is fine google woyld translate it but the app is rubish for non Russian language speakersApplication doesn't work properly, information is not synchronized with web page information, purchases are not displayed in website version, so does the opposite purchases.

3. Login and placing orders through website is not possible anymore.Most of the products are closed for Armenia (I don't know for other countries other than Russia).

4. Detail of the problem with attachments are sent viw email.Defective or simply not as described items are returned with customers additional payment which is stupid as the customer has 0 influence on it's delivery and couldn't do anything.

5. The customer service process is highly inefficient, requiring multiple interactions with different support agents and often receiving inappropriate or incorrect responses.

6. For login to your account you need to have priest to bless the application and wait for pin code for login.

7. Please pay attention that no policy rules have been broken 😞 it's a month I can't send my vin code to figure out to buy or not a part of my car.

8. The option of choosing "delays" in the questions section is gone entirely, so I'm simply unable to ask why the items are being delayed, even when I can clearly see my previous questions on this.

9. This is first time that I can see login with only phone number, but it's not enough to have application and phone number.

10. That's horrible 😭The website overall provides great service... But it is really bad that only provides service with Russian.

11. Can't send vin code of my car in order to sales could understand is it suitable for my car or not.

1. Fix Wildberries Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Wildberries: Restarting the app will resolve most errors.
2. Update the Wildberries App. Here is how:
   1. On Android goto PlayStore » Search for "Wildberries" » Open Wildberries » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Wildberries » click "UPDATE".
3. Clear Wildberries app cache: Clearing cached data will force your app to retrieve the latest data directly from Wildberries servers.
   1. On Android, goto Settings » Apps » Select "Wildberries" » click Storage » click "Clear Cache".
4. Check Wildberries app permissions. If any of these permissions required to use your device's features are disenabled, Wildberries might not work.
5. Uninstall and reinstall Wildberries. If nothing else has worked, completely uninstall Wildberries then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Wildberries not working

2. Fix Wildberries Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Wildberries be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Wildberries not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Wildberries may not be able to connect to the Internet when running in the background.