Published by Wickr Inc on Feb 17, 2024

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Why should I report an Issue with AWS Wickr?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Wickr Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About AWS Wickr

1. With business email compromise on the rise and data retention on top of minds, Wickr has built a secure and private collaboration platform powered by the world’s most advanced multi-layered encryption and ephemerality trusted by millions of users worldwide.

2. AWS Wickr is an end-to-end encrypted service that helps organizations collaborate securely through one-to-one and group messaging, voice and video calling, file sharing, screen sharing, and more.

3. At AWS Wickr our mission is to provide a secure communication platform trusted by corporations and teams, across industries, sizes and scale, to manage their most valuable communications.

4. AWS Wickr also allows you to securely automate workflows using Wickr bots.

5. We hope you’ll give Wickr a try.

AWS Wickr Customer Insights

1. It is not capable of auto answeringHorrible so many things wrong it could be good but they want to charge you for everything just like Apple if you accidentally send the wrong email to add to your network you cant delete it without paying for the premium monthly version you also cannot access the admin web portal without first going through the app as you have to pay a premium for a password yours does not work also if someone is attached to a network you cant pull them to another one unless you suspend them from the originalWhile trying to set up an account I was trapped in a verification loop.

2. If Wickr were to stabilize and streamline all features into one app, it would be the clear heir apparent to what BlackBerry used to mean in mobile 📱 security.Requires google play services(gcm) for message delivery.

3. Literally no point to this app, and an absolute waste of timeWhy can't I use a simple ID like wikrME why do I need to provide an email address which can disturb the anonymous nature of using this service? I guess you can use a anonymous email but this means you need to make sure that email is not linked to you in anyway .

4. In the meantime, back to Microsoft Teams we go...Why is a business email or company name needed? Since I'm retired I don't know how to go about setting it up I'm not going to open up a business just to use the app for .

5. I always have to re-join the call when leaving or arriving at a place where I use wifi One nice thing is that the creators have acknowledged this issue and indicate they have a ticket open to address itAwesome, in theory.

6. An error message says contact network admin but I'm not part of one as I didnt actually successfully sign in before being suspended.

7. Encrypted messaging, video calls, and I love that you can edit and delete messages after they are sent.

8. Notifications of other clients online is not accurate and shows a client online when I had my other client network switched off.

9. Maybe a workaround for users that don't have/want google involved? For a privacy/security app like this, having your app require google doesn't look right..google has a bad reputation.

10. I'm curious is aws meant for the private user or company use?Wickr needs to combine Wickr Me, Pro and Enterprise all in one app.

11. Messaging is great but, limited file size transfer is basically useless to share media.

Steps to Troubleshoot & Fix AWS Wickr Issues

1. Fix AWS Wickr Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart AWS Wickr: Restarting the app will resolve most errors.
  2. Update the AWS Wickr App. Here is how:
    1. On Android goto PlayStore » Search for "AWS Wickr" » Open AWS Wickr » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for AWS Wickr » click "UPDATE".
  3. Clear AWS Wickr app cache: Clearing cached data will force your app to retrieve the latest data directly from AWS Wickr servers.
    1. On Android, goto Settings » Apps » Select "AWS Wickr" » click Storage » click "Clear Cache".
  4. Check AWS Wickr app permissions. If any of these permissions required to use your device's features are disenabled, AWS Wickr might not work.
  5. Uninstall and reinstall AWS Wickr. If nothing else has worked, completely uninstall AWS Wickr then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing AWS Wickr not working


2. Fix AWS Wickr Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make AWS Wickr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to AWS Wickr not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, AWS Wickr may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I'm done using the platform as it has served it's purpose. And I don't need it any more

    — by Robert Taylor 1 year ago

  • Need to delete this account so that I can make a new one for work.

    — by Francisco Jesus Guerrero 1 year ago

  • Please delete the secure wickr network of apple52020220@redacted and delete the account apple52020220@redacted. I received an e-mail with no reason and the e-mail said: "Congrats! You've created a secure Wickr network. We just need to verify that it's really you. The email you've signed up with is apple52020220@redacted." But I don't want a secure Wickr network at all and I have no idea what happened. I didn't verify the account for I don't want it, but now I think Wickr Pro still has my e-mail because when I type my email and test is it completely gone, Wickr Pro directly asked me to enter the invite code, which means it still remembers my e-mail and the secure wickr network is still there. I want to delete everything. Based on General Data Protection Regulation (for EU Residents), I have the right to ask an organization that holds data about me, to delete that data. The penalty for non-compliance is 4% of annual turnover under GDPR. Thank you for deleting it for me.

    — by Hom 1 year ago

  • I received an e-mail with no reason and the e-mail said: "Congrats! You've created a secure Wickr network. We just need to verify that it's really you. The email you've signed up with is apple52020220@redacted." But I don't want the secure Wickr network at all and I have no idea about what happened. Please help me to delete the Wickr network. Thank you very much!

    — by Hom 1 year ago

  • hello, my Wickr Pro address is [email protected] need to delete my Wickr Pro account because I seldomly use it. Based on General Data Protection Regulation (for EU Residents), I have the right to ask an organization that holds data about me, to delete that data. The penalty for non-compliance is 4% of annual turnover under GDPR.
    Thank you for deleting it for me.

    — by Hom 1 year ago

  • I need to delete my Wickr Pro account because I seldomly use it. Based on General Data Protection Regulation (for EU Residents), I have the right to ask an organization that holds data about me, to delete that data. The penalty for non-compliance is 4% of annual turnover under GDPR.
    Thank you for deleting it for me.

    — by Hom 1 year ago

  • Looking to deleting my wickr pro account. With the same email as this one! Thank you for your services

    — by Eugene Taylor 2 years ago

  • I would like to request the deletion of my account please! Thanks for it in advance

    — by Robert Taylor 2 years ago

  • I have no need for my account anymore and I would just like to delete the account! Thanks in advance

    — by Robert Taylor 2 years ago

  • I'm still interested in deletion of my Wickr pro Account. I'm done using and would like it to be erased. Thank for your time

    Robert Taylor

    — by Robert Taylor 2 years ago

  • I'm done using for my personal business.

    — by Robert Taylor 2 years ago

  • I signed up for WickrPro under the above email and would like to cancel it. Thank you.

    — by John Kohne 2 years ago

  • I would like my account to be deleted

    — by A.K 2 years ago

  • Accidental creation of Wickr Pro instead of Wickr Me. Please delete the Wickr Pro account.

    — by Adam Sachsel 2 years ago

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