Published by Vito Technology on Nov 13, 2023

Report an issue with Kids Astronomy.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with Kids Astronomy by Star Walk 2?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Vito Technology to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Kids Astronomy by Star Walk 2 image 1 contact Kids Astronomy by Star Walk 2 image 2

Kids Astronomy Customer Insights

1. And unlocking everything is super easy, I haven't seen the "coming soon" questions too! If there was more to do, I would have given a 5 star rating... but other than that, its a wonderful masterpiece! I prefer downloading this app!Great information, keeps kids busy! My kids (6, 4, and 2) love this game.

2. Amazing app! I love how it has kids move their device to search the night sky for the planets, constellations, and satellites and it doesn't let them skip around through lessons, they have to complete each one to move to the next.

3. He doesn't usually concentrate very well without being constantly encouraged by others but, with this, he gave his full attention from the start! So pleased! The only downside is how short the app is - he's gone through the whole thing multiple times - so we're hoping there will be an update with new information or even a new app that is similar soon! (temporarily uninstalling due to this)Really informative app.

4. Worth the time though!My child was so excited to try this but is now super frustrated!!! We have tried repeatedly to watch the cinema videos... Tap each one.. black screen then boots us back to the cinema videos page! Nothing works!!! Massive let down for my little one.

5. Hopefully the makers have more apps like this on different subjects e.g. history, geography, oceans etcIt is a really good app for learning for children(and adults) but the adverts are absolutely inappropriate for children which really lets it down.

6. I LOVE IT! My 4 year old is blown away! Sadly, she went through all of the lessons in one night.

7. Please add more content.My daughter loves this and it's a wonderful app, but sometimes it is difficult to tap a certain item cause of them being 2 or more in number and one in top of the other.

8. We have learnt alot though about spaceThis app is great! It learns you facts about planets and stars.

9. Also in the quizz part when they're asked to compare and the objects are presented in the same size, it is difficult for my 4 yo to tell the difference which is bigger.

10. My 4 year old son really enjoys it, but I removed a star because it's waaaaaaay too short.

11. Shame as previously my six year old could play it by herself but now there has to be contstant supervision in case an advert comes on.

Steps to Troubleshoot & Fix Kids Astronomy Issues

1. Fix Kids Astronomy Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Kids Astronomy: Restarting the app will resolve most errors.
  2. Update the Kids Astronomy App. Here is how:
    1. On Android goto PlayStore » Search for "Kids Astronomy" » Open Kids Astronomy by Star Walk 2 » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Kids Astronomy » click "UPDATE".
  3. Clear Kids Astronomy by Star Walk 2 app cache: Clearing cached data will force your app to retrieve the latest data directly from Kids Astronomy servers.
    1. On Android, goto Settings » Apps » Select "Kids Astronomy by Star Walk 2" » click Storage » click "Clear Cache".
  4. Check Kids Astronomy app permissions. If any of these permissions required to use your device's features are disenabled, Kids Astronomy might not work.
  5. Uninstall and reinstall Kids Astronomy. If nothing else has worked, completely uninstall Kids Astronomy then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Kids Astronomy not working


2. Fix Kids Astronomy Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Kids Astronomy be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Kids Astronomy not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Kids Astronomy may not be able to connect to the Internet when running in the background.

Reported Issues