Published by Department of Culture and Tourism - Abu Dhabi on Sep 21, 2023

Report an issue with Experience Abu Dhabi Official.
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Why should I report an Issue with Experience Abu Dhabi Official?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Department of Culture and Tourism - Abu Dhabi to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Experience Abu Dhabi Official

1. Find out where you can book a show, or discover fascinating events happening in the emirate through the Abu Dhabi calendar.

2. Why is the Experience Abu Dhabi mobile app the best way to plan your trip to Abu Dhabi? • Explore events happening in Abu Dhabi through the Abu Dhabi calendar section.

3. The new free Experience Abu Dhabi mobile app is the easiest and most friendly way to discover the Emirate of Abu Dhabi.

4. Cool off with our water-sports & cruising experiences, be inspired by our architectural wonders, tee-off at one of our great golf courses or have a once-in-a lifetime desert escape.

5. Be the first to know about all that the capital has to offer – from attractions and experiences to culture and heritage, from hotel bookings and restaurants to shopping malls, spas, and nail salons.

6. Find fast and easy-to-navigate information on getting to and around the emirate. Want to watch a movie?

7. Booking your stay in Abu Dhabi has never been easier.

8. Everything you need to know about the emirate – searchable, portable and sent straight to your phone.

9. We want you to have the best experience possible and we take your feedback very seriously.

10. Please also take the time to rate our application and post a review in the Play store.

11. Had enough of bulky maps and heavy guidebooks?

Experience Abu Dhabi Official Customer Insights

1. The screen always says "something went wrong" in all tabs.Easy to access, smooth and most favourite section is events, which is full of information.

2. Try to do better!Such an intuitive, helpful, beautiful and visually clean app ! Easy to use and navigate with !! Love it !Amazing Experience.. Very fresh, informative n interactive app.

3. Thank you Lynette ThomasThis is such an user friendly app and looks do beautiful! It's so very easy to use and gives you exact details what you want.

4. Solash video at the beginning is working, when the app is loading it goes to "something went wrong."Ease of use and one stop for all things Abu DhabiThe app is unfortunately unusable.

5. Loved the "Favorite" tab and the "Emergency" feature.. overall well laid out , exhaustive and a one window planner... was good navigating around.

6. Absolutely user friendly, has features that can help prepare for the trip well before setting out.

7. So precise and usefull! A must need guide to explore the place.Keeps on crashing.

8. The tabs are very cleverly put with distinguished requirements.Not working on my note 9.

9. It will open for few seconds and will close automatically.

10. Love this app.

11. ❤️Nicely designed app.

Steps to Troubleshoot & Fix Experience Abu Dhabi Official Issues

1. Fix Experience Abu Dhabi Official Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Experience Abu Dhabi Official: Restarting the app will resolve most errors.
  2. Update the Experience Abu Dhabi Official App. Here is how:
    1. On Android goto PlayStore » Search for "Experience Abu Dhabi Official" » Open Experience Abu Dhabi Official » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Experience Abu Dhabi Official » click "UPDATE".
  3. Clear Experience Abu Dhabi Official app cache: Clearing cached data will force your app to retrieve the latest data directly from Experience Abu Dhabi Official servers.
    1. On Android, goto Settings » Apps » Select "Experience Abu Dhabi Official" » click Storage » click "Clear Cache".
  4. Check Experience Abu Dhabi Official app permissions. If any of these permissions required to use your device's features are disenabled, Experience Abu Dhabi Official might not work.
  5. Uninstall and reinstall Experience Abu Dhabi Official. If nothing else has worked, completely uninstall Experience Abu Dhabi Official then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Experience Abu Dhabi Official not working


2. Fix Experience Abu Dhabi Official Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Experience Abu Dhabi Official be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Experience Abu Dhabi Official not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Experience Abu Dhabi Official may not be able to connect to the Internet when running in the background.

Reported Issues