Published by Virtual Go Mobile on Nov 25, 2023

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Why should I report an Issue with Virtual GO Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Virtual Go Mobile to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Virtual GO Mobile

1. Virtual Card will be sent via Application, email & confirmation number within a maximum period of 30 minutes. *Important: Virtual Go Mobile is not a Savings and Loan Service or a Service that Provides Lending of Funds with Credit or Collateral.

2. Virtual Card helps you shop online without sharing your actual debit or credit card details making it safe to use.

3. Virtual Go Mobile is an Online Payment & Purchase Application with Virtual Card & PayPal.

4. You can enjoy this service quickly & safely, for every transaction you will be charged an affordable rate. *Note: Virtual Card only supports certain services.

5. Easily get access to Virtual Card details such as Virtual Card number, CVV, and expiration date on the Virtual Go Mobile platform.

6. Virtual Go Mobile does not provide MasterCard Cards in physical form.

7. The service was developed to facilitate Payment Transactions with Virtual Cards.

8. Virtual Cards are not physical but can be accessed and used online.

9. Virtual Go Mobile is not a banking service.

10. Virtual Cards are also known as Virtual Credit Cards.

11. By filling your balance in the App, you can buy & Create Virtual Cards Easily & Practically.

Virtual GO Customer Insights

1. Will it be released in u.s?"Saya pakai sejak dulu 2019 tidak pernah ada kendala pakai VCC di Virtual Go", never seem to post this, but seeing this when browsing post of my game, with some weird way of typing, how come? anehI'm stuck, can't change my email (my gmail got locked for some reason), can't even get past the email verification code thing.

2. Their support seems to be telling people on a case by case basis whether they are lucky enough to be in a supported country....it's pretty misleading to use English in the pictures of the app's features and the full description in English but the actual app can not be downloaded in English.

3. I dont know this kind of fruastrtation !!!The app seemed to be working good but after having it on my phone for a couple of days i was not able to verify paypal using it! That's why im here again to give my thoughts and lower the rating.

4. Saya di Indonesia saat ini.No English support and can't find a list of supported countries.

5. Keep up the good workWhen make a request to change email, they say you can do that in app.

6. Looks like they don't care about your account because I emailed them to confirm this and I've never got even single reply.Not in English and no idea what's its on about .

7. They send me the same mail when i request for verification code .

8. And when i input the code the will tell me invalid verification.

9. Maybe add a separated status bar, notifications bar, inbox bar in the dashboard so we can know more information about our transaction.

10. The available services are good but kinda less informative.

11. Will change rate once sortedA very unresponsive app.

Steps to Troubleshoot & Fix Virtual GO Issues

1. Fix Virtual GO Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Virtual GO: Restarting the app will resolve most errors.
  2. Update the Virtual GO App. Here is how:
    1. On Android goto PlayStore » Search for "Virtual GO" » Open Virtual GO Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Virtual GO » click "UPDATE".
  3. Clear Virtual GO Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Virtual GO servers.
    1. On Android, goto Settings » Apps » Select "Virtual GO Mobile" » click Storage » click "Clear Cache".
  4. Check Virtual GO app permissions. If any of these permissions required to use your device's features are disenabled, Virtual GO might not work.
  5. Uninstall and reinstall Virtual GO. If nothing else has worked, completely uninstall Virtual GO then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Virtual GO not working


2. Fix Virtual GO Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Virtual GO be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Virtual GO not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Virtual GO may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Hi I want to cancel all the subscription because I won't use Virtual Go in the future

    — by Mutiara Abdul Majid 2 years ago