Published by Viettel Media Inc on Feb 7, 2024

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Why should I report an Issue with Mocha: Unlimited Entertainment?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Viettel Media Inc to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Mocha: Unlimited Entertainment image 1 contact Mocha: Unlimited Entertainment image 2

About Mocha: Unlimited Entertainment

1. Voice STICKERS: your friends will be surely impressed by receiving super funny stickers with SOUND, only in Mocha. (*) For all Viettel users: Student subscribers get free unlimited data, other subscribers get free 5GB / month. (**) For Viettel student subscribers and some specific users: Details in the Call out of Mocha.

2. Install Super app Mocha for now to listen to Music, watch blockbuster Movies, chit chat, ... with a community of 16 million young friends. Super..... kooool! 1.

3. Please Install Mocha right now to enjoy the social networking experience of the digital content generation such as Listening to music together, Making friends online, Voice sticker ...

4. Thousands of people are finding their half on Mocha everyday! - Voice sticker: Express your emotions and personality when chatting by both the image and sound. Extremely funny!

5. Mocha have many unique features. - Listening to music together: Find new friends with the same music taste.

6. Watch free HD BLOCKBUSTER movies: Thousands of Vietnamese, American, Korean simulcasting movies, exclusive movies. 5.

7. Super app – Entertainment hub – Free data, only in Mocha!

8. Watch comedy, parody VIDEO from thousands of favorite Vietnamese channels: Kem Xoi, Cua Me, FapTV, Vanh Leg, The thao 24h, Schannel,... 8.

9. Beside the basic features similar to other chatting applications such as: Chat, call, video call, group chat, ...

10. FREE 5000 SMS / a month to all Viettel subscribers. 2. 3. 4.

11. Listen to millions of SONGS from Keeng. vn's biggest music store in Vietnam. 6.

Mocha Customer Insights

1. And yes, i've been using it for 3 years, without optimizationSeriously? Mocha IQ sometimes runs into error, it keeps loading even after I tried using 4g, wifi and updating the app! Please fix this error soon! Thanksmocha has changed, it's a great app before the update, it has lots of nice movies for watching, but now it's all of korean's movies and dramasI was watching English movie and I have got strong internet.

2. - i can't delete my profile photo which i don't want show it anymore - and, when i want reset the account, there're no way :)) just can renew the messenge, so that's really bored me :))) - and one more thing that there're not many foreign songs, maybe the app is new so its data haven't been updated.Please, optimize your apps, i've been using it with Wifi and it's like it gonna burn.

3. So I did leave.The app was good but when I try to watch other episodes of the movie it keeps loading even my WiFi is not slow.I try to log in but I won't send me the OTP code.

4. After watched 30 minutes, error on my display phone.

5. I try it so many time.Too many advertising notification, even in the midnight.It help me save voice tax, massage tax, etc.

Steps to Troubleshoot & Fix Mocha Issues

1. Fix Mocha Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Mocha: Restarting the app will resolve most errors.
  2. Update the Mocha App. Here is how:
    1. On Android goto PlayStore » Search for "Mocha" » Open Mocha: Unlimited Entertainment » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Mocha » click "UPDATE".
  3. Clear Mocha: Unlimited Entertainment app cache: Clearing cached data will force your app to retrieve the latest data directly from Mocha servers.
    1. On Android, goto Settings » Apps » Select "Mocha: Unlimited Entertainment" » click Storage » click "Clear Cache".
  4. Check Mocha app permissions. If any of these permissions required to use your device's features are disenabled, Mocha might not work.
  5. Uninstall and reinstall Mocha. If nothing else has worked, completely uninstall Mocha then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Mocha not working


2. Fix Mocha Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Mocha be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Mocha not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Mocha may not be able to connect to the Internet when running in the background.

Reported Issues