Published by Verve, A Credit Union on Nov 21, 2023

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Why should I report an Issue with Verve Mobile?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Verve, A Credit Union to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Verve Mobile

1. Verve Mobile makes banking fast, secure and easy, with the ability to take care of your finances whenever and wherever you have internet access.

2. You can also enable the quick view option to quickly view your balances without logging in. • Quickly check balances, pay bills, send money to your friends and family, and transfer funds between accounts. • Set up alerts to be notified of deposits, bills coming due, low balance/overdraft risk, large purchases, purchases from certain categories or merchants, large withdrawals, password changes and more. • Personalize your experience with a simple, intuitive design and personalize money management insights to help you categorize and track spending patterns. • Easy-to-access customer service options, including video chat that's built into the app, as well as chat messaging and live phone support. • Instantly become a member, open an additional account or apply for a loan. • Log in using your fingerprint or facial ID (based on device capability) for enhanced security technology. • Add your Verve debit or credit cards to your mobile wallet. • Turn your card on and off within the app to disable or enable purchases on your card, which is especially helpful if your card is lost or stolen.

Verve Customer Insights

1. My phone can open PDF files so idk why I can't open it.The reason this app is horrible for most of us is because it's not the correct app for our credit card (verve by continental finance)! I had to go online on my computer and figured it out.

2. Keep up the great service!FYI, it looks like my account and transaction details transferred over successfully but I found at least 20 different major bugs in this app within the first 20 minutes or so of use.

3. Canceled my account just because it can only get worse from there.Your new update is horrible, you took the ease of having an app and made it difficult by removing the log in pin.

4. Took awhile for the card to arrive and unable to set up account online.

5. Should of kept the old one before the new one wouldn't have any bugs.Latest up to do date technology which makes online banking a breeze.

6. (Customer/member Service at Verve is who told me to "uninstall and reinstall and it should be fine".

7. Quit trying to make everything modern, or at least provide an option for keeping simple, traditional options.Wish I didn't have to give it any stars.

8. WRONG!) Have been a member for well over 20 years and if this doesn't get straightened out, will definitely consider taking all of our accounts elsewhere.

9. Called the CS number and was told they reactivated my account and I would have to wait 24 hours before I could try to login.

10. I really appreciate the E-sign option they offer so that I dont physically have to drive to the Credit Union to sign papers.

11. I will be closing my account for the reason that I just can't get behind this new update.

Steps to Troubleshoot & Fix Verve Issues

1. Fix Verve Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Verve: Restarting the app will resolve most errors.
  2. Update the Verve App. Here is how:
    1. On Android goto PlayStore » Search for "Verve" » Open Verve Mobile » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Verve » click "UPDATE".
  3. Clear Verve Mobile app cache: Clearing cached data will force your app to retrieve the latest data directly from Verve servers.
    1. On Android, goto Settings » Apps » Select "Verve Mobile" » click Storage » click "Clear Cache".
  4. Check Verve app permissions. If any of these permissions required to use your device's features are disenabled, Verve might not work.
  5. Uninstall and reinstall Verve. If nothing else has worked, completely uninstall Verve then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Verve not working


2. Fix Verve Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Verve be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Verve not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Verve may not be able to connect to the Internet when running in the background.

Reported Issues