Published by Valve Corporation on Aug 31, 2023

Report an issue with Steam Chat.
Send the customer service your feedback so they can fix your issue asap.



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Why should I report an Issue with Steam Chat?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Valve Corporation to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Steam Chat

1. Rich Chat – Your chats get even better with higher fidelity links, videos, tweets, GIFs, Giphy, Steam emoticons, and more.

2. Invite Links – Add new friends on Steam with a link.

3. Customizable Notifications – Mobile notifications mean you'll never miss a message or game invite.

4. Friends List – See who’s in game or online at a glance.

5. You can customize your notifications per friend, group chat, and chat channel.

6. Take your Steam friends, groups, and conversations with you wherever you go.

7. Generate an invite link you can text or email.

8. Group Chats - Get everyone on the same page.

9. You'll see your custom categories and favorites bar just like you can on your PC.

10. Groups make it easier to do things like stay in touch with your communities and organize game night with your best friends.

Steam Chat Customer Insights

1. There hasn't been an update in all this time, so I still can't send pictures from my phone, there's still times when messages will show up in push notifications and not actually in chat, and it's just a step down from the original steam app in almost every way, including being a separate app instead of built in like it used to be, in the year 2023.

2. Sometimes, I struggle to open my own profile because of goofy "server issues." It's really just a glorified message reader, which shouldn't even be the case given the previous version of the chat app was great for sending & receiving.Barely usable.

3. But hey, at least photos other people send can embed now.It lags like crazy and half the time text doesn't appear in the message box for a few seconds.

4. Doesn't seem like a complicated software or system to have for a mobile version, so I'm unsure why it's so bad.Messages frequently don't even show up, or will take over an hour after receiving to notify in the app that a message was received.

5. Stickers, gifs, video will work and chat effects won't crash, but you won't be able to react or delete messages.Very laggy and frustrating to use.

6. Takes forever to load, and after I send any message the app basically stops working until I force kill and restart it.

7. If you type messages that are too long, or have to scroll through a long chat history, the application starts to lag for several minutes or until you restart it.

8. You basically have to open steam chat if you want to find out if you have any messages because this app won't tell you when you get one.

9. If you send a message before it finishes typing, it keeps the message in the box and only sends half your message.

10. And even though I have notifications allowed through my phone settings, I never get notified anymore when I have a message.

11. It shouldn't be this hard to develop a working chat app, AIM did it in 1997.After six months or more of having this app, it still barely works.

Steps to Troubleshoot & Fix Steam Chat Issues

1. Fix Steam Chat Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Steam Chat: Restarting the app will resolve most errors.
  2. Update the Steam Chat App. Here is how:
    1. On Android goto PlayStore » Search for "Steam Chat" » Open Steam Chat » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Steam Chat » click "UPDATE".
  3. Clear Steam Chat app cache: Clearing cached data will force your app to retrieve the latest data directly from Steam Chat servers.
    1. On Android, goto Settings » Apps » Select "Steam Chat" » click Storage » click "Clear Cache".
  4. Check Steam Chat app permissions. If any of these permissions required to use your device's features are disenabled, Steam Chat might not work.
  5. Uninstall and reinstall Steam Chat. If nothing else has worked, completely uninstall Steam Chat then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Steam Chat not working


2. Fix Steam Chat Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Steam Chat be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Steam Chat not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Steam Chat may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

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    — by jejelly 1 year ago