Contact Urban Company (Prev UrbanClap) Customer Service

Why should I report an Issue with Urban Company (Prev UrbanClap)?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of UrbanClap to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Through the app, you can book at-home services - from beauty & wellness for women & men, to home repairs & maintenance, such as AC servicing, electrician, plumber & carpenter.

2. UrbanClap, now Urban Company, is the highest rated, highest ranked app in House & Home category, used by over 7,000,000 customers!

3. Choose from over 50+ services and book home services on the app based on pre-approved prices.

4. Avail at-home services from trusted and background-verified professionals.

5. We have taken multiple steps to ensure a hygienic service experience in the safety of your home.

6. UrbanClap is now called Urban Company!

7. For any queries, use ‘help center’ in the app.

1. If intentional I can only wonder why !! If customer can't talk to you how they will be able to book services !!!I have recently downloaded the app and whenever I attempt to book a classic full house cleaning, it always tell "No slots available.

2. Very poor experience with the service person who cancelled on me and hour after appointment time.

3. I opted for a particular professional who was very good for an extended period of service and they were changed without giving us any details.

4. Don't just loot people.Their painting services are a huge hassle, they never do it right the first time.

5. It's total fraud and they simply whisk away your monUC has a lot of hidden costs that come up at the time of service, which is extremely unfair.

6. If we try complaining customer service you do not have good options to connect directly.

7. Is that something really no sufficient professionals are available or do you not have service providers at my area? Need to understand better.

8. I looked everywhere in the app but just can't find how to connect to customer care, It's so annoying.. not sure if it's app design issue or intentionally they did it.

9. Today I booked a technician and he said that he doesn't want to service and asked me to book again.

10. My first experience is that they are not getting professional, change the slot i have changed it, but then also professional not assigned so I canceled the booking.

11. When I managed to find an option to cancel, it turned out I cancelled my entire package.

1. Fix Urban Company (Prev UrbanClap) Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Urban Company (Prev UrbanClap): Restarting the app will resolve most errors.
2. Update the Urban Company (Prev UrbanClap) App. Here is how:
   1. On Android goto PlayStore » Search for "Urban Company (Prev UrbanClap)" » Open Urban Company (Prev UrbanClap) » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Urban Company (Prev UrbanClap) » click "UPDATE".
3. Clear Urban Company (Prev UrbanClap) app cache: Clearing cached data will force your app to retrieve the latest data directly from Urban Company (Prev UrbanClap) servers.
   1. On Android, goto Settings » Apps » Select "Urban Company (Prev UrbanClap)" » click Storage » click "Clear Cache".
4. Check Urban Company (Prev UrbanClap) app permissions. If any of these permissions required to use your device's features are disenabled, Urban Company (Prev UrbanClap) might not work.
5. Uninstall and reinstall Urban Company (Prev UrbanClap). If nothing else has worked, completely uninstall Urban Company (Prev UrbanClap) then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Urban Company (Prev UrbanClap) not working

2. Fix Urban Company (Prev UrbanClap) Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Urban Company (Prev UrbanClap) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Urban Company (Prev UrbanClap) not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Urban Company (Prev UrbanClap) may not be able to connect to the Internet when running in the background.