Published by Axis Bank Ltd. on Nov 29, 2023

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Why should I report an Issue with BHIM Axis Pay:UPI,Online Recha?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Axis Bank Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About BHIM Axis Pay:UPI,Online Recha

1. Once linked, just quote your UPI ID instead of your bank account number and branch IFSC code for instant money transfers. • Mobile payment app: Anyone (Axis Bank customers and non-Axis Bank customers) can use the BHIM Axis Pay UPI banking app to transfer money right from their smartphone to any other bank account. • UPI Payments,Instant Money Transfer: You can perform instant money transfer using UPI ID to any bank account right from BHIM Axis Pay money transfer app. • Online Recharge: BHIM Axis Pay provides online phone recharge service for all leading providers across the country.

2. For prepaid mobile recharge you can browse through various categories like Top-ups, Talk time offers, Data packs - 2G, 3G and 4G, Local, STD, ISD and many more mobile recharge plans. • Instant Credit Card: Selected Axis bank customers can now get instant credit card through BHIM Axis Pay.

3. BHIM Axis Pay is a UPI banking app that enables you to do UPI Payments, instant money transfers, Mobile Recharges & DTH Recharges.

4. You can now refer your friends and family to download the BHIM Axis Pay UPI app using your unique referral code today! • UPI PIN: UPI PIN is similar to your Debit Card PIN number, a 4 or 6 digit number which needs to be set by you while creating your UPI ID.

5. It is a simple process to get an instant virtual credit card that has a host of benefits across shopping and entertainment. • BHIM UPI App in Hindi: The BHIM Axis Pay UPI App is now available in Hindi as well!

6. UPI Banking App allows you to make money transfers by simply entering your UPI ID (also known as a Virtual Payment Address or VPA) instead of having to remember your bank account and IFSC details.

7. For example, a UPI ID for BHIM Axis Pay UPI banking app can be yourname@axisbank or mobilenumber@axisbank etc. which is easy to remember.

8. Download the BHIM Axis Pay UPI app today!

9. Unified Payments Interface (UPI) is a payment system created by NPCI.

10. Refer Your Friends: Like our app?

11. For all your UPI translation UPI PIN is necessary.

BHIM Axis Pay Customer Insights

1. And the same loop starts.Worst app I have ever used ... not able to do any transaction since downloading of this app.. So much technical glitches I am facing... Called to contact centre they even don't know solution citing reasons for updation of this application since last month.... Do you require one month to update the app... Rating should be in Minus..Still problem not resolved..No one to read .... 😱 OMGWhen I try to open app from payment request notification, after logging in, it auto closes the app.

2. (2) Every time fails to retrieve balance from its own bank! On pressing 'check balance' for my Axis bank account, the message is oops, something went wrong.

3. It starts fine but whenever I check balance or approve mandate or try to pay, it hangs and next time I open the app, the registration process starts.

4. But why I have to select the bank option for each transaction? Why this App does not have default bank option? Why am I forced to go through this step of selecting bank? Plz let me know whether you guys have made any arrangement for eliminating this step.

5. Every time (even if I re-launch app immediately after closing it) this app takes me through language selection & mobile number verification despite successful verification each time.

6. And clicking on balance chk option it goes to the process and not showing any things.

7. Save time of your users while using this app.Very good app.

8. Cannot check balance cannot do transaction.

9. But after login I am unable to do anything, not even balance check.

10. Its start from 1 st step again every time i oopen the app.

11. This used to work a few months back.After the recent update on Sept 2022, the app is very buggy.

Steps to Troubleshoot & Fix BHIM Axis Pay Issues

1. Fix BHIM Axis Pay Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart BHIM Axis Pay: Restarting the app will resolve most errors.
  2. Update the BHIM Axis Pay App. Here is how:
    1. On Android goto PlayStore » Search for "BHIM Axis Pay" » Open BHIM Axis Pay:UPI,Online Recha » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for BHIM Axis Pay » click "UPDATE".
  3. Clear BHIM Axis Pay:UPI,Online Recha app cache: Clearing cached data will force your app to retrieve the latest data directly from BHIM Axis Pay servers.
    1. On Android, goto Settings » Apps » Select "BHIM Axis Pay:UPI,Online Recha" » click Storage » click "Clear Cache".
  4. Check BHIM Axis Pay app permissions. If any of these permissions required to use your device's features are disenabled, BHIM Axis Pay might not work.
  5. Uninstall and reinstall BHIM Axis Pay. If nothing else has worked, completely uninstall BHIM Axis Pay then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing BHIM Axis Pay not working


2. Fix BHIM Axis Pay Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make BHIM Axis Pay be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to BHIM Axis Pay not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, BHIM Axis Pay may not be able to connect to the Internet when running in the background.

Reported Issues

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