Published by Rogers Communications Inc. on Jun 14, 2023

Report an issue with Rogers Smart Home Monitoring.
Send the customer service your feedback so they can fix your issue asap.

Email Support directly

Chat with our AppContacter AI Support

Why should I report an Issue with Rogers Smart Home Monitoring?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Rogers Communications Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Rogers Smart Home Monitoring image 1 contact Rogers Smart Home Monitoring image 2

About Rogers Smart Home Monitoring

1. Enjoy peace of mind knowing that you’re always connected to your home and your family.

2. Rogers Smart Home Monitoring customers can use this application to securely view and control their system anytime, anywhere on a smartphone or tablet.

Rogers Smart Home Monitoring Customer Insights

1. What is the point of a home monitoring system that you can't monitor because the app signs you out randomly all the time, and doesn't allow you to sign back in? When entering my correct password the app shows 'signing in' and I can see the camera, then it quickly switches to 'signing out'.

2. This app is quite bad...between having to log in EVERY SINGLE TIME and sometimes having to shut down the app for it to even recognize the sign in and the fact that once you get notified (if you get notified at all) about motion, by the time you get the app to work, the event is over.

3. It's time to do better!Constantly signs you out and doesn't seem to work on WiFi, making it impossible to monitor my house.

4. I am forced to re-install it several times each day just to get it openEver since the last update, not only does it sign me out almost every time I close it.

5. Rogers doesn't seem to be able to do that.Unbelievably poor app that doesn't function at all most of the time.

6. I have to sign in every single time and most of the times, I have to enter password 5-10 times before it actually logs me in.

7. One time it happened my alarm was going off when I was not home and I was trying to check the cameras but the app just stopped working.

8. It took me over 10 minutes before I could get back into it and by that time the alarm had timed out.Before the most recent update, I had no issues with the app.

9. It is high time! Improvise the app!Like everything else from Rogers, if it works, it's okay.

10. Very frustrating when you have to deal with this every single day, multiple times! Looking at other people's reviews, the same problems are existing from years now and it looks like rogers has done nothing about it.

11. The camera continuously buffers so by the time you actually want to see what's going on outside, it's too late.

Steps to Troubleshoot & Fix Rogers Smart Home Monitoring Issues

1. Fix Rogers Smart Home Monitoring Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Rogers Smart Home Monitoring: Restarting the app will resolve most errors.
  2. Update the Rogers Smart Home Monitoring App. Here is how:
    1. On Android goto PlayStore » Search for "Rogers Smart Home Monitoring" » Open Rogers Smart Home Monitoring » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Rogers Smart Home Monitoring » click "UPDATE".
  3. Clear Rogers Smart Home Monitoring app cache: Clearing cached data will force your app to retrieve the latest data directly from Rogers Smart Home Monitoring servers.
    1. On Android, goto Settings » Apps » Select "Rogers Smart Home Monitoring" » click Storage » click "Clear Cache".
  4. Check Rogers Smart Home Monitoring app permissions. If any of these permissions required to use your device's features are disenabled, Rogers Smart Home Monitoring might not work.
  5. Uninstall and reinstall Rogers Smart Home Monitoring. If nothing else has worked, completely uninstall Rogers Smart Home Monitoring then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Rogers Smart Home Monitoring not working

2. Fix Rogers Smart Home Monitoring Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Rogers Smart Home Monitoring be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Rogers Smart Home Monitoring not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Rogers Smart Home Monitoring may not be able to connect to the Internet when running in the background.

Reported Issues