Published by Uber Technologies, Inc. on Feb 22, 2024

Report an issue with Uber Freight.
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Why should I report an Issue with Uber Freight?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Uber Technologies, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Uber Freight

1. Uber Freight gives control to carriers with instant load bookings, upfront load and facility details and business management tools.

2. Sign up for Uber Freight to begin accessing our exclusive loads and in-app booking upon carrier approval. Have a question?

3. It's the one app for every haul.

4. Check out our support page or email freight-carrier@uber. com.

Uber Freight Customer Insights

1. It seems as if you need to be in the current area for where you want to pickup a load or else you won't get many results.When the app works it works well, easy to search for and book loads, the support staff is always helpful and easy to reach.

2. Then they say I owe them money because I never sent them smh! Horrible!Its super smart and easy to book loads with a second through uber freight app,You had one of the best apps and ypu had to change it.

3. If it wasn't for that it would be a 5 starGave this app 3 stars because while it has been easy for me to book loads or get help from support, the usability of the app has gone down considerably.

4. I like hauling for uber freight but the most problem is the rates are so low & fuel is so high if you have a repair issue you just worked a free load.

5. When I hit the support button it takes me to the last load I did 6/8 and ask if that's what I need help with.

6. You get a load with good price but next time you see the same load it has a price reduction and everyday after it's less and less.

7. Also, need to be able to limit deadhead miles when searching for loads..It's probably just me but this loadboard is complicated.

8. No options for any OTHER help.🤦🏽 ♀️Latest update isn't showing any loads.

9. I see a 100 loads and 64 reloads but no button to push to take load.

10. Overall I'm good with working with Uber Freight.

11. I have a good relationship with Uber Freight.

Steps to Troubleshoot & Fix Uber Freight Issues

1. Fix Uber Freight Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Uber Freight: Restarting the app will resolve most errors.
  2. Update the Uber Freight App. Here is how:
    1. On Android goto PlayStore » Search for "Uber Freight" » Open Uber Freight » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Uber Freight » click "UPDATE".
  3. Clear Uber Freight app cache: Clearing cached data will force your app to retrieve the latest data directly from Uber Freight servers.
    1. On Android, goto Settings » Apps » Select "Uber Freight" » click Storage » click "Clear Cache".
  4. Check Uber Freight app permissions. If any of these permissions required to use your device's features are disenabled, Uber Freight might not work.
  5. Uninstall and reinstall Uber Freight. If nothing else has worked, completely uninstall Uber Freight then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Uber Freight not working


2. Fix Uber Freight Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Uber Freight be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Uber Freight not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Uber Freight may not be able to connect to the Internet when running in the background.

Reported Issues