Published by TwiageMed on Aug 28, 2023

Report an issue with Twiage EMS.
Send the customer service your feedback so they can fix your issue asap.

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Why should I report an Issue with Twiage EMS?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of TwiageMed to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Twiage EMS

1. Twiage is an award-winning comprehensive prehospital communication and triage platform designed to accelerate care coordination and streamline handoffs, reducing EMS turnaround times and improving outcomes in the process.

2. Twiage empowers paramedics and EMTs to stream real-time patient alerts and updates with hospital or ER care teams in seconds. 100% HIPAA-compliant, Twiage is FREE for EMS.

3. The Twiage applications are intended to facilitate communication for and accelerate preparation of prehospital transports to hospitals and Emergency Departments.

4. A comprehensive platform for EMS, Twiage will work alongside you for all transports—whether it’s a STEMI, Stroke, or Trauma Code, or a routine transport.

5. We know you’re busy, so Twiage is fast and easy.

6. An average case takes just 10 seconds.

7. Contact us to set up your FREE account through your EMS agency.

8. The applications are not intended to be relied upon for making diagnostic or treatment decisions or used in connection with monitoring a patient.

Twiage EMS Customer Insights

1. I would rather call and speak to an RN or other responsible party.The patient is being treated much fasterwhen setting a new pw and username, how can you state it's invalid?Makes EMS chatbto Hospital ezN/A📝John .. my crews when trying to download are getting messages saying theres a charge .

2. I know it's free .. can you look into thisThe Twiage V3 app is so intuitive!Hats off to the team for an amazing launch with upgraded features.

3. ED staff rarely get ems run info, or bother responding to incoming calls.

4. Interface is not user friendly.

5. Visually unappealing.


Steps to Troubleshoot & Fix Twiage EMS Issues

1. Fix Twiage EMS Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart Twiage EMS: Restarting the app will resolve most errors.
  2. Update the Twiage EMS App. Here is how:
    1. On Android goto PlayStore » Search for "Twiage EMS" » Open Twiage EMS » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Twiage EMS » click "UPDATE".
  3. Clear Twiage EMS app cache: Clearing cached data will force your app to retrieve the latest data directly from Twiage EMS servers.
    1. On Android, goto Settings » Apps » Select "Twiage EMS" » click Storage » click "Clear Cache".
  4. Check Twiage EMS app permissions. If any of these permissions required to use your device's features are disenabled, Twiage EMS might not work.
  5. Uninstall and reinstall Twiage EMS. If nothing else has worked, completely uninstall Twiage EMS then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Twiage EMS not working

2. Fix Twiage EMS Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make Twiage EMS be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Twiage EMS not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Twiage EMS may not be able to connect to the Internet when running in the background.

Reported Issues