Published by Turktell Bilişim Servisleri A.Ş. on Mar 5, 2024

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Why should I report an Issue with Paycell?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Turktell Bilişim Servisleri A.Ş. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Paycell image 1 contact Paycell image 2

About Paycell

1. Paycell’s mobile payment technology offers many advantages. • Benefit from Hazır Limit which is a defined card limit allowing you to shop at contracted points with QR or phone number.

2. Once you register with your phone number, you can have a contract-free Paycell Card.

3. Let us introduce you to the payment technology that makes your shopping experiences even more advantageous: Paycell.

4. You can also top up your Paycell Card and spend it wherever you want or withdraw cash.

5. Then, it’s time to transfer or request money, top-up Turkcell TL or Istanbul Card wherever you want!

6. Paycell is always there for you to make your payments quickly and securely on a single platform.

7. Discover Paycell's opportunities now!

8. Download Paycell today and enjoy exclusive advantages immediately!

Paycell Customer Insights

1. It is useless.As a foreigner staying for a year in Istanbul, this app is too buggy, i ended up losing money on it, does not properly verify user, the customer service never respond to questions, the app must be installed on a powerful phone (no half whipped quick phones of you are a foreigner, you are out of luck, because your proper phone will stop working after six months, and paycell won't accommodate you).

2. Watch out!!!!Scamming all foreign residents in turkey with this app, they allow you to open an account and charge it with money, but they don't allow you to use the money, not even to charge a bas card or even top up your Turkcell mobile# !! This is why its called scamMoney does not load.

3. Very confusing interface and colors.Every time I try to do something the app will give me that my card is Not eligible to perform the operation!! After I filled all required informations and I used it once successfully to charge my (istanbul kart) via paycell card it's stopped working, and even in the stores it's declining no matter how you will try 😑!!This card and it's application is not reliable at all.

4. I send 1 TL from my Vakif bank account according to the instructions, but the verification does not work.Installed this app.

5. In general, when you send money to this card, is by change to receive it.

6. But since a few months I am not able to transfer money from my bank card.

7. Somehow my cell phone number was used to register on Paycell, and it very much seems like a scam for me.

8. It asks me to update account password by sending a confirmation email to the address that I never entered and which I don't recognize.

9. I lost 720 TL , and two times I charged my Istanbul card but it did not charged.

10. The card is visible and added using 3D secure.

11. I enter my Turkcell phone number, get an sms, enter the code.

Steps to Troubleshoot & Fix Paycell Issues

1. Fix Paycell Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Paycell: Restarting the app will resolve most errors.
  2. Update the Paycell App. Here is how:
    1. On Android goto PlayStore » Search for "Paycell" » Open Paycell » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Paycell » click "UPDATE".
  3. Clear Paycell app cache: Clearing cached data will force your app to retrieve the latest data directly from Paycell servers.
    1. On Android, goto Settings » Apps » Select "Paycell" » click Storage » click "Clear Cache".
  4. Check Paycell app permissions. If any of these permissions required to use your device's features are disenabled, Paycell might not work.
  5. Uninstall and reinstall Paycell. If nothing else has worked, completely uninstall Paycell then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Paycell not working


2. Fix Paycell Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Paycell be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Paycell not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Paycell may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Müşterinizim ve Türkiye'den uzak bir yere seyahat ettiğim için sim kartım devre dışı olduğundan kartımın ödeme onayını e-posta adresiyle değiştirebilir misiniz, çünkü alışveriş yapmam gerekiyor ancak SMS ile onaylayamıyorum
    kart numarası
    5354341867669466
    telefon numarası
    +905342517948
    lütfen e-posta adresime cevap ver

    — by Youssef Rebai 2 months ago

  • I have a Paycell card with 288₺ credit it will not pay my youtube account, I have been to store where I purchased my card they keep telling me to contact Paycell, İ am 75 years of age and very stressed please help 🙏

    — by Clifford Barber 4 months ago

  • Hello I would like to delete the account the phone number is (0554 806 71 81) because I didn't know my Turkish friend was using my phone number for this, I thought he just wanted my phone number, if you can delete it please and thank you!

    — by Abiyassha Ramadhan 5 months ago

  • I registered by mistake

    — by Louae BenRamadan 1 year ago

  • Please cancel my subscription

    — by Louae 1 year ago

  • I want to cancel

    — by Amal 1 year ago

  • احذف

    — by Xhf 1 year ago

  • QUICK BOOKS

    — by HAZEM ALDRAWSHAH 1 year ago

  • Hello .. i would like to delete my paycell account please.. i will be payibg for any subscription by my credit card

    — by Shahad Muhamed Sidek 2 years ago

  • Hello im outside turkey and I can’t login to my Paycell account when im trying to login it requested to be connected to turkcell internet and im not using turkcell internet here and I can’t use turkcell internet
    Please help me to open my account

    — by Hisham saeed 2 years ago

  • 00905375870526

    — by Erfan 2 years ago

  • hello
    how can i active my account they ask for TC. kimlik no
    i am living in north Cyprus what should i do ?

    — by Ahmad 2 years ago

  • pozdravljeni iz TURČIJE sem po pošti dobil kartico paycell zanima me če kartica deluje v Sloveniji in kako jo aktiviram iz google playa sem prenesel aplikacijo paycell pa ne morem vpisati svoje telefonske številke,ker se mi v aplikaciji na prvem mestu ispiše številka 5 in se ne da izbrisati prosim povejte mi ,če kartica paycell deluje v Sloveniji in kako jo aktiviram hvala
    lp Darko

    — by Darko Hazl 2 years ago

  • When I try to create an paypal account with my paycell card it says that "Your card was declined by the issuing bank. Try a different card or contact your card issuer with questions." What am I supposed to do?

    — by Muhammed selim 2 years ago

  • I want to delete my account because I of personal issues so please delete my account and number and transaction history from your company data thank you.

    — by Lamis 2 years ago

  • Sir, madam
    I’m using paycell but I don’t know how to send money through iban to someone else , can you help me please , it’s urgents.
    Regards.

    — by Daniella 2 years ago

  • Hello
    I want to extend the limit of my Paycell card

    — by Mohamed khamira 2 years ago

  • Payment issue / cannot enter paycell app

    — by Firas alarnaout 2 years ago

  • I placed an order to pay my cell phone bill the money was taken I wasn't able to get the service they immediately notified me I would be refunded but I still have yet to receive my refund

    — by LaTosha Washington 3 years ago