Contact Tumblr Customer Service

Why should I report an Issue with Tumblr—Fandom, Art, Chaos?

1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
2. Pulling issues faced by users like you is a good way to draw attention of Tumblr, Inc to your problem using the strength of crowds.
3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

1. Ads play audio even when they're not on screen and there is no way to silence them, notifications must be turned on in order for audio to even work, reblog chains don't work, and it is impossible to permanently turn off Tumblr Live.

2. Videos no longer have a pause button, "Tumblr live" cannot be turned off - only snoozed for a week max, and in order to play audio posts you have to turn on notifications.

3. I'm disabled and this has been a terrible experience for me, I'm fumbling around and I can't zoom or read images, audio is blasting from everywhere and I can't turn it off, it's absolutely miserable.Tumblr Live is really annoying.

4. The removal of double tap to zoom, the fact that accidentally swiping on a video or image just transitions you to a completely different one, the ads that play audio Over what you're doing.

5. While I often feel that reaction to changes in the app functionality are knee-jerk resistance to change, in this case, these two items have substantially diminished my experience with Tumblr's app.Since 2014, it has been a mess, but one that you could learn and work with.

6. There's a TikTok mimicking 'feature' that affected users have to go into settings to "Snooze" every single week.Recent changes have made the app unusable.

7. Not to mention posts with pictures, when enlarged, will often display in the incorrect order and will show completely different photos if you swipe up (this is particularly hard for me, as I don't have great dexterity in my fingers and often do so by accident).music player won't work properly.

8. The video player's video controls at the TOP of the screen and if you try to swipe up to close the video it shows you a suggested image or video (which, by the way, usually are terrible suggestions).

9. Recently, almost every update has made user experience worse; they've made it harder to upload content and tag or view posts.

10. If you swipe on a video it goes to a completely random video??? Double-tapping likes a photo instead of zooming in (this isn't Instagram, folks).

11. The Tumblr Live feature is garbage and the app won't let you turn it off permanently, instead making you have to turn it off again and again every week.

1. Fix Tumblr Not Working/Crashes/Errors/Unresponsive & Black/White screen:

1. Restart Tumblr: Restarting the app will resolve most errors.
2. Update the Tumblr App. Here is how:
   1. On Android goto PlayStore » Search for "Tumblr" » Open Tumblr—Fandom, Art, Chaos » click "Update".
   2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tumblr » click "UPDATE".
3. Clear Tumblr—Fandom, Art, Chaos app cache: Clearing cached data will force your app to retrieve the latest data directly from Tumblr servers.
   1. On Android, goto Settings » Apps » Select "Tumblr—Fandom, Art, Chaos" » click Storage » click "Clear Cache".
4. Check Tumblr app permissions. If any of these permissions required to use your device's features are disenabled, Tumblr might not work.
5. Uninstall and reinstall Tumblr. If nothing else has worked, completely uninstall Tumblr then reinstall.
6. Restart your device. Last, restarting your device can often clear most problems causing Tumblr not working

2. Fix Tumblr Server issues & Internet Connection

1. Check network connection: An unstable Internet will make Tumblr be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
2. Disable VPN: VPN can cause connection errors and lead to Tumblr not working. Make sure all VPNs are off
3. Enable background data: When Background data is turned off, Tumblr may not be able to connect to the Internet when running in the background.