Published by Tripadvisor on Nov 28, 2023

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Why should I report an Issue with Tripadvisor: Plan & Book Trips?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tripadvisor to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Tripadvisor: Plan & Book Trips image 1 contact Tripadvisor: Plan & Book Trips image 2

About Tripadvisor: Plan & Book Trips

1. No matter what type of trip you’re looking to take, the Tripadvisor app makes planning it easy and also lets you guide others on their way.

2. Find deals on hotels, book experiences, reserve tables at great restaurants and discover great places nearby.

3. As a travel guidance company, Tripadvisor brings people, passions and places together.

4. We aim to help make you a better traveler, from travel planning, to booking, to taking a trip.

5. Our app lets you get the most out of your trip – whether you’re planning or on-the-go.

6. Use our planning tool, Trips, to save and organize traveler-recommended places.

7. Discover where to stay, what to do and where to eat based on guidance from millions of travelers who have been there before.

8. See your saves on a map, as well as share and collaborate with your travel companions.

Tripadvisor Customer Insights

1. Even now, while adding a new or missing place has gotten better, it still needs a dedicated page to place the new listing's location map pinpointer; and review photos are still posting with incorrect orientation (sideways, upside down).They have implemented a travel feed that dominates the app with videos, pictures and articles from third party sites.

2. This is a really good app for finding the best user-rated activities in an area, I use TripAdvisor all the time to scope out what activities are available.My wife and I have used this app for years for conducting travel research, building daily itineraries, etc.

3. Unbelievable! We're already looking for another Travel app!!This app used to be the best thing for world travel, now it appear to be a social media app... And, short of finding a paid ad for a restaurant in the city you want to travel to a really hard to navigate one at that.

4. I use the app because I like to get information from TripAdvisor, especially lists of top things to do or places to eat in a location, but that data is now hidden between large displays from other websites that they are porting in making it much less user friendly and much less useful.

5. I had to uninstall the app and browse to TripAdvisor as a web page in order to copy the text.

6. I spend more time trying to find places near me and every time I hit a wrong button I end up back at the home screen and have to start my search over, and I get different options trying to do the same search.

7. It feels more likeIt seems like basic functionality is missing, such as being able to copy text out of the app on my phone.

8. The latter really sucks because the traveler photos are the best thing about TripAdvisor and the only reason I keep the app installed.Update: This app had gone from bad to worse.

9. It really feels like you are better off with Yelp or Google trips for most of the world now.What happened to the app (or TripAdvisor itself)? It used to be so good! Now it's just... whatever.

10. The new social media feed is annoying, but I would tolerate it if I was still able to enter dates for trips and assign things to specific days.

11. It seems that they have changed their emohasis from being a review tool to becoming a travel booking tool.

Steps to Troubleshoot & Fix Tripadvisor Issues

1. Fix Tripadvisor Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tripadvisor: Restarting the app will resolve most errors.
  2. Update the Tripadvisor App. Here is how:
    1. On Android goto PlayStore » Search for "Tripadvisor" » Open Tripadvisor: Plan & Book Trips » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tripadvisor » click "UPDATE".
  3. Clear Tripadvisor: Plan & Book Trips app cache: Clearing cached data will force your app to retrieve the latest data directly from Tripadvisor servers.
    1. On Android, goto Settings » Apps » Select "Tripadvisor: Plan & Book Trips" » click Storage » click "Clear Cache".
  4. Check Tripadvisor app permissions. If any of these permissions required to use your device's features are disenabled, Tripadvisor might not work.
  5. Uninstall and reinstall Tripadvisor. If nothing else has worked, completely uninstall Tripadvisor then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tripadvisor not working


2. Fix Tripadvisor Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tripadvisor be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tripadvisor not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tripadvisor may not be able to connect to the Internet when running in the background.

Reported Issues

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