Published by Tresorit on Jan 15, 2024

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Why should I report an Issue with Tresorit?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Tresorit to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Tresorit Customer Insights

1. A little pricier than some of the less-secure alternatives but if you're keen on one way encryption then you're beyond all the basic consumer cloud services.Terrible for backing up photos: (1) EXIF data is lost (2) all pictures a dumped into a folder that quickly makes the Tresorit app sluggish through its size (3) Both the Android and the iOS apps are super unreliable in backing up photos; it can take a day before a photo is backed up.

2. Tresorit inspired that confidence and my use for the last month or so, kind of reaffirms it! i personally would strongly recommend it to someone looking for reliable, secure and private cloud storage.I wanted a cloud based solution that was extremely secure, seamless, and didn't cost a fortune.

3. Thanks a lot you guys keep up to good fight for privacy!my go to app for secure cloud storage! have always been uncomfortable with the popular cloud storage apps.

4. Alas ...A nice and very secure cloud storage app for all types of files.

5. Being a paid cloud storage, I expect it to work much more smoothly and give a positive user experience overall.

6. I am too lazy at the moment to make time out of my busy schedule to move all my files to another cloud storage.

7. Oh and the generall app quality is poor: when I downgraded from the paid plan the app became unusable with constant popups that I'm over the storage limit so that I can't even delete stuff.The sync doesn't work in the background.

8. And even though you have to manually sync photos and videos not from your camera, I still successfully gave up Google Drive and Photos for this more secure and simpler alternative.

9. With adaptive battery and applications getting put to sleep disabled on system level and Tresorit being among the never sleeping apps, it still has to be opened before it starts syncing anything.

10. However, I've recently started looking into using "Camera uploads" to automatically back up photos taken from my phone and found that 1.

11. Tresorit has been working great for me on my android phone and windows 10 laptop for years now.

Steps to Troubleshoot & Fix Tresorit Issues

1. Fix Tresorit Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tresorit: Restarting the app will resolve most errors.
  2. Update the Tresorit App. Here is how:
    1. On Android goto PlayStore » Search for "Tresorit" » Open Tresorit » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tresorit » click "UPDATE".
  3. Clear Tresorit app cache: Clearing cached data will force your app to retrieve the latest data directly from Tresorit servers.
    1. On Android, goto Settings » Apps » Select "Tresorit" » click Storage » click "Clear Cache".
  4. Check Tresorit app permissions. If any of these permissions required to use your device's features are disenabled, Tresorit might not work.
  5. Uninstall and reinstall Tresorit. If nothing else has worked, completely uninstall Tresorit then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tresorit not working


2. Fix Tresorit Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tresorit be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tresorit not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tresorit may not be able to connect to the Internet when running in the background.

Reported Issues