Published by Trend Micro Incorporated on Feb 28, 2023

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Why should I report an Issue with Dr. Safety: Antivirus, Booster?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Trend Micro Incorporated to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Dr. Safety Customer Insights

1. Not recommended.This seems like a pretty sound app so far except Facebook scans and wifi scan seems to be a little lacking, But it does a good job with viruses scan even better with online protection too keep you away from the bad Link 🔗 and browsing.I love this app I used to have trend micro I like this one even better cuz it's free! Except after the last update it won't open it stops working ? I may have to uninstall and reinstall .Though the app is very good I have a great issue with it: I cant remember my draw pattern for locked apps.

2. Shows all clean and nothing to clean in cleaning section (used clean master and some other cleaning apps including SD maid app and showed me garbage like cache to clean).

3. 1st Mar 2023 After latest update on 6th Feb 2023 it is observed that No notifications of Memory high or junk Clean or Security features are comming and even enabled FOR Auto.

4. when i run a scan to clean the junk file, it tells me that is clean, and when i run that scan immediately after it still finds files to clean.

5. Another issue is that when i run a virus scan on facebook, it keeps scanning without stopping.

6. It wont let me log in and in turn, I cant change the drawing.Good app for removal of viruses,spyware,malware.

7. Be careful with this app.The CLEAN JUNK FILE doesn't work.

8. Turns out my "issue" is I haven't turned on Real-Time scanning.

9. All in all, Trend it seems you have a good thing going.

10. But it didnt work, some red text appeared and in a fraction of a second the login screen dissapears, making it imposibile to read the message.

11. I recommend this app for anyone who wants a good antivirus security suite.

Steps to Troubleshoot & Fix Dr. Safety Issues

1. Fix Dr. Safety Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Dr. Safety: Restarting the app will resolve most errors.
  2. Update the Dr. Safety App. Here is how:
    1. On Android goto PlayStore » Search for "Dr. Safety" » Open Dr. Safety: Antivirus, Booster » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Dr. Safety » click "UPDATE".
  3. Clear Dr. Safety: Antivirus, Booster app cache: Clearing cached data will force your app to retrieve the latest data directly from Dr. Safety servers.
    1. On Android, goto Settings » Apps » Select "Dr. Safety: Antivirus, Booster" » click Storage » click "Clear Cache".
  4. Check Dr. Safety app permissions. If any of these permissions required to use your device's features are disenabled, Dr. Safety might not work.
  5. Uninstall and reinstall Dr. Safety. If nothing else has worked, completely uninstall Dr. Safety then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Dr. Safety not working


2. Fix Dr. Safety Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Dr. Safety be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Dr. Safety not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Dr. Safety may not be able to connect to the Internet when running in the background.

Reported Issues