Published by Traveloka on Feb 27, 2024

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Why should I report an Issue with Traveloka: Hotels & Flights?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Traveloka to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Traveloka: Hotels & Flights image 1 contact Traveloka: Hotels & Flights image 2

About Traveloka: Hotels & Flights

1. Seamlessly book transportation, accommodation, or local attractions, and pay conveniently using Traveloka PayLater, credit cards, bank transfers, or other various payment methods. Don’t worry, no rugi!

2. Enjoy the flexibility of refund, reschedule, and various payment options only at Traveloka app.

3. Discover more than 20 travel products at the tip of your finger with Southeast Asia’s leading travel platform and unravel the world.

4. Improve your travel experience with our user-friendly travel app, available in English, Indonesian, Malay, Thai, and Vietnamese.

5. Every day, Traveloka offers the best deal price for transportation and accommodation booking.

6. It’s time to pack your bag and install the Traveloka app.

7. No matter how far, Traveloka will always be by heart.

8. Over the past 11 years, Traveloka has been honored with several awards, which prove our dedication to making travel easier through technology.

Traveloka Customer Insights

1. I have been using traveloka for very long time now but my experience just now made me decide to write this review.Date didn't shown clearly, confusing and intended for user to make wrong choices of flight date so they can charge you later.

2. Anything else, ordering through the actual hotel or airline is probably a better route as you will end up dealing with them anyway for issues.I made an account with Traveloka and made my first booking to get their 5% new client discount.

3. When i was about to check in for my flight, i found out from the airline that Traveloka didn't make the booking and didnt communicate my request for a special dietary meal.

4. Better pick another apps rather than this.Pros: Cheap rates & good deals Cons: Customer service is almost nonexistent Although it rly is my fault for not checking thoroughly b4 booking, it wldnt hurt to be abit flexible.

5. All u had to do was to send an email cfm to hotel to assist in resch.WORST BOOKING AND SUPPORT EXPERIENCE EVER! I ordered a car with driver through this service.

6. No warning when you made purchase regarding date and flight time.

7. Font for date size were small, font for flight time were small.

8. I have been struggling to pay using coins ph because they are only giving you a very small amount of time and it is very difficult to access coins ph thru their app.

9. Filter view doesn't use Traveloka app font, it uses default smartphone phone font.

10. I have been caught up with that a few times going in or out of Papua.Traveloka payment options are only for show.

11. I kept asking Traveloka support my questions multiple times in English and in Indonesian.

Steps to Troubleshoot & Fix Traveloka Issues

1. Fix Traveloka Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Traveloka: Restarting the app will resolve most errors.
  2. Update the Traveloka App. Here is how:
    1. On Android goto PlayStore » Search for "Traveloka" » Open Traveloka: Hotels & Flights » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Traveloka » click "UPDATE".
  3. Clear Traveloka: Hotels & Flights app cache: Clearing cached data will force your app to retrieve the latest data directly from Traveloka servers.
    1. On Android, goto Settings » Apps » Select "Traveloka: Hotels & Flights" » click Storage » click "Clear Cache".
  4. Check Traveloka app permissions. If any of these permissions required to use your device's features are disenabled, Traveloka might not work.
  5. Uninstall and reinstall Traveloka. If nothing else has worked, completely uninstall Traveloka then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Traveloka not working


2. Fix Traveloka Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Traveloka be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Traveloka not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Traveloka may not be able to connect to the Internet when running in the background.

Reported Issues