Published by Shalltry Group on Jun 27, 2023

Report an issue with File Manager.
Send the customer service your feedback so they can fix your issue asap.



Email Support directly



Chat with our AppContacter AI Support


Why should I report an Issue with File Manager?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Shalltry Group to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact File Manager image 1 contact File Manager image 2

About File Manager

1. Supports the exclusive file classification of Whatsapp, Messenger, Facebook and Instagram, as well as music, video, images, documents, etc, to help you manage your phone.

2. TRANSSION File Manager is a powerful, simple interface file manager that supports multiple routine operations.

3. At the same time, we support professional cleaning functions that can help you free up your phone space.

4. We regularly update our app to give you the best experience, and you can use it to easily manage your Android phones and files.

File Manager Customer Insights

1. Not many options in the Settings menu (only Show Hidden Files option!) ,it's pathetic.I just wish the file manager had a trash bin I just deleted by photos accidentally in the internal storage Collage folder and am not able to retrieve them.

2. But, it'll be lovely if there was an option to choose if you'd like all your storage to be displayed together as one.A little disappointed at these bugs, unlike other phones with built in file managers (even those with lower rams) they can read big files fast, But this one... it even crashes! Next, it can't see the details of multiple files.

3. Supports the exclusive file classification of whatsapp and messenger, as well as music, video, images, applications, text, Bluetooth, and downloads to help you manage your phone.

4. You can agree with me that when you go to images or videos there's just mixture of videos or pictures and it's difficult to find what you are looking forFile Manager has been made easy to operate and handle, it has all memory parts like audio, video, documents and Images easily linked here.

5. Otherwise it's the best app for me thank you for making this app.It used to be one of the best File Manager apps and easy to navigate through to find the needed files.

6. Would not recommend... If your phone has a built in file manager just go with it.TRANSSION File Manager is a powerful, simple interface file manager that supports multiple routine operations.

7. This is the best file browser ive used so far,,, i love how you can easily edit certain files with ease and copying and pasting files is also very efficient.

8. Easy to access files, especially newly gotten ones.

9. Please help Otherwise the app in good Only that it's does not have internal storage trash binPerfect as always.

10. At the same time, we support professional cleaning functions that can help you free up your phone space.

11. But I don't know what changed and now we can no longer copy, cut and paste files and folders.

Steps to Troubleshoot & Fix File Manager Issues

1. Fix File Manager Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart File Manager: Restarting the app will resolve most errors.
  2. Update the File Manager App. Here is how:
    1. On Android goto PlayStore » Search for "File Manager" » Open File Manager » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for File Manager » click "UPDATE".
  3. Clear File Manager app cache: Clearing cached data will force your app to retrieve the latest data directly from File Manager servers.
    1. On Android, goto Settings » Apps » Select "File Manager" » click Storage » click "Clear Cache".
  4. Check File Manager app permissions. If any of these permissions required to use your device's features are disenabled, File Manager might not work.
  5. Uninstall and reinstall File Manager. If nothing else has worked, completely uninstall File Manager then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing File Manager not working


2. Fix File Manager Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make File Manager be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to File Manager not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, File Manager may not be able to connect to the Internet when running in the background.

Reported Issues