Published by THINKWARE on Oct 17, 2023

Report an issue with Thinkware Dashcam Viewer.
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Why should I report an Issue with Thinkware Dashcam Viewer?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of THINKWARE to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Thinkware Dashcam Viewer

1. Sensitivity, LED, partition and Wi-Fi, and etc. ). ▶ Watch real time video with live viewer when your mobile device is connected with Dash Cam. ▶ Downloaded videos can be moved to photo Library. ▶ Please change the password after the initial connection. ▶ Thinkware Dashcam Mobile Viewer is designed for X350 / F750 / F770 / FA700.

2. Manage your dash cam via Wi-Fi, real-time view, and download or delete videos from your devices. * Compatible with smartphones that run Android 4. 0. 3 Ice Cream Sandwich (API 15) or later. ▶ Control and manage Thinkware Dash Cam via Wi-Fi connection. ▶ Download recorded videos from dash Cam to your mobile devices. ▶ Adjust the dash cam settings (e. g.

3. The Thinkware Dash Cam mobile viewer is your convenient mobile application with easy access to your Thinkware Dash Cam.

4. This app is only compatible with Thinkware X350 / F750 / F770 / FA700 dash cams.

5. The functions and usability may differ according to each dash cam model. * Please contact mobile. app@thinkware. com if you encounter any problems with this app.

Thinkware Dashcam Viewer Customer Insights

1. Is this a joke?Ads? WHY!? This app does what it needs to do, but when trying to play back video and pause it in the app, a pop-up ad shows up covering 60-70% of the middle of the screen! There's a close ad window button, but even when you do that it closes it and RESUMES PLAYBACK.

2. Video playback via the app is barely viewable as the video plays back so dark it's almost black (even when phone brightness is turned up high), it's so dark, its almost impossible to identify which video you want to download to your phone.The interface looks more comprehensive than the TW Cloud if only it worked.

3. However it won't open videos using the system video player and won't play sound using the (internal?) player, forcing me to download a separate app (with ads...) for viewing the recordings.

4. Makes it way too hard to retrieve important info fast - I can see the reply from the developer - disabling mobile data doesn't work, the app itself crashes whether or not I have it on and usually crashes as I'm trying to open it anyhow.

5. Note - same phone, same vehicle, same camera.... emails back and forth, still crashes .. Jan 2019 - I am still not able to change any record settings.

6. It actually used to work, even if slow, and completely lost the ability to even open about 4 months ago.I suddenly can't access the record settings.

7. The app is very glitchy, struggles to connect to camera via wifi, then when it does you have to close and reopen the app for it to work.

8. I tried every solution they provided (reinstalling the app, updating, formatting the memory card on my desktop, updating the firmware, connecting to the WiFi in airplane mode).

9. WiFi connected to TW and boot up the app only to received a not connected error message and cannot hit the slider to connect.

10. Terrible solution.It has "Viewer" in the title, but requires "MX Player" to be installed to view recordings.

11. It makes it impossible to pause video to review something quickly when needed urgently.

Steps to Troubleshoot & Fix Thinkware Dashcam Viewer Issues

1. Fix Thinkware Dashcam Viewer Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Thinkware Dashcam Viewer: Restarting the app will resolve most errors.
  2. Update the Thinkware Dashcam Viewer App. Here is how:
    1. On Android goto PlayStore » Search for "Thinkware Dashcam Viewer" » Open Thinkware Dashcam Viewer » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Thinkware Dashcam Viewer » click "UPDATE".
  3. Clear Thinkware Dashcam Viewer app cache: Clearing cached data will force your app to retrieve the latest data directly from Thinkware Dashcam Viewer servers.
    1. On Android, goto Settings » Apps » Select "Thinkware Dashcam Viewer" » click Storage » click "Clear Cache".
  4. Check Thinkware Dashcam Viewer app permissions. If any of these permissions required to use your device's features are disenabled, Thinkware Dashcam Viewer might not work.
  5. Uninstall and reinstall Thinkware Dashcam Viewer. If nothing else has worked, completely uninstall Thinkware Dashcam Viewer then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Thinkware Dashcam Viewer not working


2. Fix Thinkware Dashcam Viewer Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Thinkware Dashcam Viewer be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Thinkware Dashcam Viewer not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Thinkware Dashcam Viewer may not be able to connect to the Internet when running in the background.

Reported Issues