contact SURE - Smart Home and TV Unive

Contact SURE - Smart Home and TV Unive

Published by SURE Universal Ltd.

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Why should I report an Issue with SURE - Smart Home and TV Unive?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SURE Universal Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SURE - Smart Home and TV Unive Features and Description

SURE Universal is the world-leading and award-winning Universal Remote Control App for home entertainment and smart home. SURE can send music, videos and photos to a Smart TV and other smart media devices. Legacy devices are supported using Infra Red (IR) using a phone with a built-in IR Blaster or a WiFi-to-IR converter (sold separately) . You can also control your smart home devices with the power of your voice using SURE voice control. SURE Universal™ is truly an all-in-one home IoT solution – the soul of IoT. ★ SURE Universal™ Makes Your Smart Home Simple ★  SURE Universal is easy to use! Within minutes of downloading, you can control your smart TV, media streamer, smart lights, air conditioner and more. ★ Voice Control ★ Use voice commands inside the app! No need for integration with external voice assistants. ★ Media Player★ Conveniently browse and play your music and video by folder. SURE Universal media player supports all Popular Audio/Video formats. ★ Stream Photos and Videos from Your Phone to a Smart TV ★ Stream audio, video and photos from your phone directly to your Smart devices with the built-in media player using WiFi and DLNA. Your favorite photos and videos look good on your phone, but they will look spectacular on a large, high-resolution TV screen.  ★ File Copy with Shared Network ★ Copy files from shared folders in a local network to your mobile device and from your mobile device to a local network. ★ SURE Universal - How it Works ★ SURE Universal works best on smartphones equipped with an Infra-Red (IR) blaster. For phones with no IR, you can use a Broadlink WiFi-to-IR converter ( to enjoy all of the features. Using WiFi, you can control numerous smart TVs and media streamers, such as Samsung, LG, Android, Roku, Kodi, and Amazon FireTV.  ★ SURE Customer Support ★ We are here anytime to answer all customer requests and suggestions. Please write a review on the Google Play Store or email us at [email protected] We maintain a large database of approximately one million IR appliances, however, some devices may be missing. If you can’t find your device, please send your device brand and model information to us at [email protected] For more information please visit: ★ User Permissions ★ We have a strict privacy policy (see the web site link below), with no unauthorized access to user data, and no sign-in required to operate the remote control. When installing we ask user permissions for the following: 1. Identity - for billing in case you want to subscribe to the ad-free version 2. Location - For advertising and future IoT  3. Photos/Media/Files - for streaming media from the phone to a Smart TV 4. Microphone - access to the microphone for voice commands 5. WiFi - for connecting to a Smart TV 6. Device ID & Call Info - for muting a Smart TV when your phone rings (enabled via settings)

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Troubleshoot and Solve Common SURE Issues

How to Fix SURE Not Working, Crashes, has Errors, Is Unresponsive, has Black screen/White screen:

To resolve these issues with SURE, we will start with troubleshooting the service itself and then account issues, then potential problems with your device. Let's get started:

  1. Check if SURE is down for everyone and not just you: A good way to know if it's not working for everyone is to check Appcontacter SURE user reports here >>. If other users are reporting that SURE is down, you'll need to wait until SURE itself fixes the issue.

  2. Clear SURE app cache: Clearing cached data will force.....

Reported Issues

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