Published by Techgrains Technologies on Nov 16, 2023

Report an issue with GoSurvey.
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Why should I report an Issue with GoSurvey - Offline Survey?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Techgrains Technologies to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact GoSurvey - Offline Survey image 1 contact GoSurvey - Offline Survey image 2

GoSurvey Customer Insights

1. Customer service has been exceptional, they've guided me even with the smallest of issues.Go Survey app is very useful for Data collection and data analysis, communication from team members is good, immediate reaction from team is very good.

2. I recommend this app to my friends for collecting data in field.It was great help to me as analysis was easy and also I was able customize to my expectation and also technical support is goodWhile the app is great value for money.

3. definitely a good company!Easy to use offline survey app.

4. i would change it to lifestyle or health care categorryThis is the best app ever to collect data with both online and offline features.

5. You'll never disappointed.i have picked survey for parent becsuse i have 3 months old baby and only surveys are for parent with children which go to school.

6. It would be better if this problem is fixed ASAP .I have been using this app from past 7-8 months and its quite easy to use.

7. Thank you go survey teamOffline mode is so easy for use.

8. Their 7 days free trial is a plus point to better understand the functioning..Sign up process is too stressful.

9. Offline feature is very nice, its useful for me as I sometimes encounter network issue.

10. The service is great, they hand held us through the entire process.

11. App and website is the best survey that I've ever use before.

Steps to Troubleshoot & Fix GoSurvey Issues

1. Fix GoSurvey Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart GoSurvey: Restarting the app will resolve most errors.
  2. Update the GoSurvey App. Here is how:
    1. On Android goto PlayStore » Search for "GoSurvey" » Open GoSurvey - Offline Survey » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for GoSurvey » click "UPDATE".
  3. Clear GoSurvey - Offline Survey app cache: Clearing cached data will force your app to retrieve the latest data directly from GoSurvey servers.
    1. On Android, goto Settings » Apps » Select "GoSurvey - Offline Survey" » click Storage » click "Clear Cache".
  4. Check GoSurvey app permissions. If any of these permissions required to use your device's features are disenabled, GoSurvey might not work.
  5. Uninstall and reinstall GoSurvey. If nothing else has worked, completely uninstall GoSurvey then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing GoSurvey not working


2. Fix GoSurvey Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make GoSurvey be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to GoSurvey not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, GoSurvey may not be able to connect to the Internet when running in the background.

Reported Issues