Published by Tata Consultancy Services Limited

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TCS iON mTOP Customer Insights

1. We shouldn't touch the phone while class is going on..other wise it takes u to nxt class or previous class even with small touch..much of my time was wasted in searching the lectures I want.. Improvements needed...I'm not sure why there have been complaints related to app access or seamless functionality.

2. This app even asks for location access, access to make and manage phone calls, acces to camera, acces to record audio, access to the files in the phone, i.e. every possible access there is on phone.

3. I wonder what's the reason for asking permissions to access such stuffs on the phone.Poor interface design.

4. I dont understand why is the Video player so slow, even on the best internet it takes an eternity to start the video.

5. There is no option to change the video quality, and full screen option is broken.

6. Not able to access to complete information.

7. One stop destination to access all the solutions my organization has subscribed to.

8. Even after reporting this no technical staff have resolved the issue.After taking long time to display the options...we are allowed to see the lectures.

9. The app design looks like it was solely for the purpose of making it look good rather than focusing on usability and overall experience.

10. Kindly do something with it.I was looking for my results in this app, they just opened the webview of the web portal, which is slow to update the results.

11. It doesn't deserve even a single star.Worst app which I ever seen in my life.

Steps to Troubleshoot & Fix TCS iON mTOP Issues

1. Fix TCS iON mTOP Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart TCS iON mTOP: Restarting the app will resolve most errors.
  2. Update the TCS iON mTOP App. Here is how:
    1. On Android goto PlayStore » Search for "TCS iON mTOP" » Open TCS iON mTOP » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for TCS iON mTOP » click "UPDATE".
  3. Clear TCS iON mTOP app cache: Clearing cached data will force your app to retrieve the latest data directly from TCS iON mTOP servers.
    1. On Android, goto Settings » Apps » Select "TCS iON mTOP" » click Storage » click "Clear Cache".
  4. Check TCS iON mTOP app permissions. If any of these permissions required to use your device's features are disenabled, TCS iON mTOP might not work.
  5. Uninstall and reinstall TCS iON mTOP. If nothing else has worked, completely uninstall TCS iON mTOP then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing TCS iON mTOP not working


2. Fix TCS iON mTOP Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make TCS iON mTOP be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to TCS iON mTOP not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, TCS iON mTOP may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Pls unsubscribe my profuct

    — by Urvashi J 1 year ago

  • Permenenty deleted

    — by Vasava Arti Ramjibhai 2 years ago

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