Published by Mercantil, C.A., Banco Universal

Report an issue with Tpago (Versión Antigua).
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Why should I report an Issue with Tpago (Versión Antigua)?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Mercantil, C.A., Banco Universal to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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Tpago (Versión Antigua) Customer Insights

1. No me funciona, dice error 0052!!!Very user friendlyUseful to make transactionsEasy to useAs good as expectedSo really perfectlyTerrible App .funciona eventualmenteMe da error 0102..Dice Error.

2. No puedo entrar mi cuenta.Excelente app, nunca tuve problemas utilizándola, le falta algunas funciones pero solo eso.

Steps to Troubleshoot & Fix Tpago (Versión Antigua) Issues

1. Fix Tpago (Versión Antigua) Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Tpago (Versión Antigua): Restarting the app will resolve most errors.
  2. Update the Tpago (Versión Antigua) App. Here is how:
    1. On Android goto PlayStore » Search for "Tpago (Versión Antigua)" » Open Tpago (Versión Antigua) » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Tpago (Versión Antigua) » click "UPDATE".
  3. Clear Tpago (Versión Antigua) app cache: Clearing cached data will force your app to retrieve the latest data directly from Tpago (Versión Antigua) servers.
    1. On Android, goto Settings » Apps » Select "Tpago (Versión Antigua)" » click Storage » click "Clear Cache".
  4. Check Tpago (Versión Antigua) app permissions. If any of these permissions required to use your device's features are disenabled, Tpago (Versión Antigua) might not work.
  5. Uninstall and reinstall Tpago (Versión Antigua). If nothing else has worked, completely uninstall Tpago (Versión Antigua) then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Tpago (Versión Antigua) not working


2. Fix Tpago (Versión Antigua) Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Tpago (Versión Antigua) be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Tpago (Versión Antigua) not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Tpago (Versión Antigua) may not be able to connect to the Internet when running in the background.

Reported Issues

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