Published by StepsApp on Feb 2, 2024

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Why should I report an Issue with StepsApp – Step Counter?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of StepsApp to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact StepsApp – Step Counter image 1 contact StepsApp – Step Counter image 2

StepsApp Customer Insights

1. Rebooting didn't fix either issue.Great app, been using it 20 months now, crashes occasionally, doesn't log all my steps some days but mostly performs as expected.

2. If this annoyance gets fixed, I would give 5 stars.The app worned so well, for a very long time, but it suddenly stopped counting my steps.

3. I'll give it another couple of days and a reboot or two before I give up.Worked great for a while, then stopped counting steps.

4. [June] Used to work, but latest update imposes to turn notifications on, otherwise it doesn't count a single step!! I had it for years, now uninstalling it because I hate notifications and you can't force them on me!I love this app.

5. I have turned off all the notification settings in the app, but unless I block notifications at the OS level, it insists on showing me steps, calories, distance, and minutes and will not let me swipe it away.

6. The app is annoying in that we have to repeatedly do these steps to make it work.Been using this app for over a year now, and no complaints until this week.

7. I live in the US and have no idea why, as I have no personal control over the calendar in settings.Does a great job of tracking my progress and helping me to reach my goals.

8. I like the simple design though I wish the settings had a few more options, this month my calendar suddenly switched to German days of the week.

9. new update is great! 5 stars again.Edited from 3 stars to 5.

10. The app sends me continuous notifications with every step! It's an annoying "boing" sound with each step.

11. Thank you.this app actually does count your steps and the little person on the screen actually moves when u do.

Steps to Troubleshoot & Fix StepsApp Issues

1. Fix StepsApp Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart StepsApp: Restarting the app will resolve most errors.
  2. Update the StepsApp App. Here is how:
    1. On Android goto PlayStore » Search for "StepsApp" » Open StepsApp – Step Counter » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for StepsApp » click "UPDATE".
  3. Clear StepsApp – Step Counter app cache: Clearing cached data will force your app to retrieve the latest data directly from StepsApp servers.
    1. On Android, goto Settings » Apps » Select "StepsApp – Step Counter" » click Storage » click "Clear Cache".
  4. Check StepsApp app permissions. If any of these permissions required to use your device's features are disenabled, StepsApp might not work.
  5. Uninstall and reinstall StepsApp. If nothing else has worked, completely uninstall StepsApp then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing StepsApp not working


2. Fix StepsApp Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make StepsApp be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to StepsApp not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, StepsApp may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Pl cancel my annual subscription which was deducted from my account through AXIS BANK credit card

    — by N VENU GOPALA KRISHNA MURTHY 2 years ago