Published by Star Finanz GmbH on Dec 2, 2023

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Why should I report an Issue with S-Invest - Wertpapiere + Börse?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Star Finanz GmbH to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact S-Invest - Wertpapiere + Börse image 1 contact S-Invest - Wertpapiere + Börse image 2

About S-Invest - Wertpapiere + Börse

1. Die Deka gibt Ihnen Informationen Geldanlage-Ideen, um Sie rund um Investments und Märkte auf dem Laufenden zu halten. • Einrichtung beliebig vieler Depots, die Sie bei Ihrer Sparkasse oder bei einem Wertpapier-Partner der Sparkassen unterhalten (DekaBank (deka. • Detailansicht zu Wertpapieren: Anlageprodukte, Kursverlauf, Kursveränderungen in Prozent und Währung, Einzahlungen, Gesamtwert u. v. m. • An allen Börsen, Direkt- oder Limithandelsplätzen. • Die Autolock-Funktion sperrt die App automatisch nach einer Zeitspanne.

2. Bitte erkundigen Sie sich, ob und in welcher Höhe diese ggf. • Der Onlinebanking-Vertrag Ihrer Sparkasse regelt, ob Sie Ihre DekaBank-Depots in der Internetfiliale und in der App S-Invest betrachten oder auch handeln können. • Ist Ihr Smartphone/Tablet gerootet oder verwenden Sie eine Betaversion des Betriebssystems, so ist S-Invest nicht lauffähig.

3. Mit S-Invest, einer Kooperation von Sparkasse und Deka, können Sie alle Wertpapierdepots in einer App verwalten: Neben Depots der Deka und Sparkassen, bevestor und S Broker können Depots von Fremdbanken eingebunden werden.

4. Es stehen Ihnen alle Börsen, Direkt- oder Limithandelsplätze zur Verfügung, an denen der Wert gehandelt wird.

5. Alle Finanzdaten sind bei Verlust des Phones bzw. • Notwendig ist ein für das Online-Banking (u. a. HBCI mit PIN/TAN bzw. • Einzelne Funktionen können Kosten verursachen.

6. S-Invest beinhaltet viele Funktionen: Transaktionen wie z. B.

7. Kauf und Verkauf bis hin zur Sparplan-Pflege sind jederzeit möglich.

8. Ein Wechsel in Drittsysteme ist nicht erforderlich.

9. National, international und mit den unterstützten Limitfunktionen.

10. Den Schutz Ihrer Daten nehmen wir sehr ernst und regeln ihn in der Datenschutzrichtlinie.

S-Invest Customer Insights

1. It's a diverse world out here nowadays.It would be nice if there was a watchlist function implemented similar to when you login and manage your investments via a computer.An app in 2020 that uses/invest your money, as no English support, nor as english language option.

2. Orher than that the visuals and functionalities are nice and the app itself only requires some minor bugfixing to properly display current share prices.Can't even get it installed, and the s-chart no longer works on the banking app.

3. Edit: thanks for fixing the currency problem 👌App never displays current share prices and only updates once in the morning (if you're lucky) .

4. Now if you want to see the chart of a stock, the App is redirecting you to a web page... so now you cannot see everything in the App... instead you need to switch between the app and a browser non-stop.Stocks bought in USD are displayed in Euros, but as the cost in USD.

5. English is a must these days for a trading app.Its 2021 and you can't even develop an App in English version.

6. This is ridiculous.There is an option to use sparkasse app in English, but it is missing in this app.

7. ...and now doesn't allow me to sell... showing me an error nonstop... Super Unreliable app.

8. Would be higher if it had English version.

9. Way to go people!Generates often error messages that require IT supportIt's ok.

10. So basically took what WAS working and broke it, replaced with something that also does not work.

11. A $1000 order is displayed as a €1000 order.

Steps to Troubleshoot & Fix S-Invest Issues

1. Fix S-Invest Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart S-Invest: Restarting the app will resolve most errors.
  2. Update the S-Invest App. Here is how:
    1. On Android goto PlayStore » Search for "S-Invest" » Open S-Invest - Wertpapiere + Börse » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for S-Invest » click "UPDATE".
  3. Clear S-Invest - Wertpapiere + Börse app cache: Clearing cached data will force your app to retrieve the latest data directly from S-Invest servers.
    1. On Android, goto Settings » Apps » Select "S-Invest - Wertpapiere + Börse" » click Storage » click "Clear Cache".
  4. Check S-Invest app permissions. If any of these permissions required to use your device's features are disenabled, S-Invest might not work.
  5. Uninstall and reinstall S-Invest. If nothing else has worked, completely uninstall S-Invest then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing S-Invest not working


2. Fix S-Invest Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make S-Invest be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to S-Invest not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, S-Invest may not be able to connect to the Internet when running in the background.

Reported Issues