Published by Spotahome Ltd. on Feb 8, 2024

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Why should I report an Issue with Spotahome: Online rentals?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Spotahome Ltd. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About Spotahome: Online rentals

1. Spotahome follows a similar business model to online holiday rentals but instead focuses on finding you a home for stays of 30 days or longer.

2. We are a 100% online booking platform, offering an exhaustive list of apartments, rooms, studios, and student residences.

3. The Spotahome experience removes the need for in-person viewings, saving both tenants and landlords the time and expense.

4. We take professional photos, design floor plans, and record high-definition videos of the property and neighborhood.

5. We also write detailed descriptions of the home and local area.

6. We’re for anyone, regardless of age or professional status.

7. We play a pivotal role in eliminating communication and language barriers between local landlords and foreign tenants by offering excellent customer support in several languages on both sides.

Spotahome Customer Insights

1. FOR INSTANCES SERVICE FEE FOR LANDLORD (600 euro) for giving keys to me but not on site (apartment adress), but at some another adress (after 12 hours long trip with bags and everything) is DISGRACE.It doesn't quite deserve 1 star as well, most flawed system ever, don't book places from these guys (especially international people or students).

2. They have already helped me to find Tenants five times with a super easy process.My experience is towards Spotahome, but I need to say that there are other companies with similar non transparent practices like Uniplaces, Housinganywhere etc.

3. Thanks!It was a truly horrible experience : I requested a booking, it got accepted, they got the money, then they canceled my bookings, and told me that i can use that payment on another booking, so i made another booking, then they decided to take forever to reply to my emails, didn't use the payment from before, then this booking got canceled again.

4. Can't work out how to change the search location???Amazing platform, great concept that helps fpr both Tenants and Landlords to find a match.

5. Spotahome doesn't help to sort things out with the agency.Cant put an end date in, so it asks me for the end date everytime I click on a property.

6. I opened the app, logged in, searched one location, no idea how to go back and search another city 😂 if I go filters and back it just goes back to the map.

7. They say that homes are verified, but most of the houses even though they look good, are temporarily repaired and maintained, so once you move in, you are going to realise almost everything has some or the other issue.

8. After getting everything with Spotahome, the negotiation of the apartment was done with a company called Green Solid.

9. Also the worst part is you can't review houses or rate the house and landlord, so when you move in, you are completely oblivious.This App is hard to use.

10. The app shows nice pictures, the location map, many times a video and 360° pictures.

11. If I close and reopen, back to same location.. if I scroll on the map, it still only shows places that are in the searched location.

Steps to Troubleshoot & Fix Spotahome Issues

1. Fix Spotahome Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Spotahome: Restarting the app will resolve most errors.
  2. Update the Spotahome App. Here is how:
    1. On Android goto PlayStore » Search for "Spotahome" » Open Spotahome: Online rentals » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Spotahome » click "UPDATE".
  3. Clear Spotahome: Online rentals app cache: Clearing cached data will force your app to retrieve the latest data directly from Spotahome servers.
    1. On Android, goto Settings » Apps » Select "Spotahome: Online rentals" » click Storage » click "Clear Cache".
  4. Check Spotahome app permissions. If any of these permissions required to use your device's features are disenabled, Spotahome might not work.
  5. Uninstall and reinstall Spotahome. If nothing else has worked, completely uninstall Spotahome then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Spotahome not working


2. Fix Spotahome Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Spotahome be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Spotahome not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Spotahome may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • Please delete my account and stop sending me messages via email.

    — by Marton Toth 1 year ago