Published by Social Finance, Inc. on Mar 4, 2024

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Why should I report an Issue with SoFi - Banking & Investing?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Social Finance, Inc. to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
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About SoFi - Banking & Investing

1. Better banking and financial health begin with SoFi. - Experience zero account fees and no fee overdraft coverage. - Use our banking app to view upcoming bills to ensure you never miss a payment. - Our mobile banking app gives users insights into their spending habits. - Banking with SoFi enables you to monitor your credit score at no cost. - SoFi Plus enables our direct deposit users to earn more, save more, and access more. *SoFi members with direct deposit can earn up to 4. 60% annual percentage yield (APY) on savings balances (including Vaults) and 0. 50% APY on checking balances.

2. Our app enables you to pay bills, find ATMs, send money, make mobile deposits, and more. - SoFi mobile banking users can earn up to 4. 60% APY on their checking and savings accounts. - Discover mobile banking with all the features of a big bank without account fees. - Banking with SoFi gets you paid up to 2 days early when you set up direct deposits. - Enjoy easy banking with over 55,000 fee-free ATM locations. - Get up to $1000 of stock when you fund a SoFi Invest account. - Invest in popular financial products like stocks, ETFs, and IPOs with zero commissions.

3. Members with a prior history of non-repayment of negative balances are ineligible for Overdraft Coverage. Fixed rates from 8. 99% APR to 23. 43% APR reflect the 0. 25% autopay interest rate discount and a 0. 25% direct deposit interest rate discount.

4. There is no minimum balance requirement. **Early access to direct deposit funds is based on the timing in which we receive notice of impending payment, which is typically up to two days before the scheduled payment date. ***Investing in an Initial Public Offering (IPO) involves substantial risk, including the risk of loss.

5. For a comprehensive discussion of these risks please refer to SoFi Securities’ IPO Risk Disclosure Statement. ****Overdraft Coverage is limited to $50 on debit card purchases only and is available to customers with monthly direct deposits of $1,000 or more.

6. Members without direct deposit will earn up to 1. 20% annual percentage yield (APY) on savings balances (including Vaults) and 0. 50% APY on checking balances.

7. Automate your investing with no SoFi management fees. - Save and invest in your future with SoFi IRAs and other retirement products. - SoFi’s user-friendly trading platform allows you to buy and sell options online.

8. If you’re interested in investing, you can get up to $1000 in free stock when you fund a SoFi Invest account.

9. SoFi is mobile banking made easy.

10. SoFi rate ranges are current as of and are subject to change without notice.

11. There is no minimum direct deposit amount required to qualify for the 4. 60% APY for savings.

SoFi Customer Insights

1. The information that it provides on so many different levels is amazing, from how to build credit all the way to investing in stocks and bonds.The SoFi app represents a powerful set of tools for managing your money.

2. Incredibly frustrating, there's also a second login screen that pops up after the first one telling me to create an account when I've already logged into the one that I have.Sofi is great.

3. I've panicked at the gas station after getting $40 worth of gas and receiving two wrong notifications that I spent $192 and then $64.If I can get into the app it's pretty good, but 95% of the time I put my credentials in and it sends me to a blank blue screen that I can't navigate away from.

4. Everything else is great but this really is simple fix, I hope it is fixed in a future update.Best banking app there is! I thought this would be like other banking apps but it is so much more! I heard a rumor it might be closing but I hope not.

5. SoFi gave me my bonus in just days!!! I recommend it to everyone!I have to close 4 full page advertisements everytime I log into my banking app before I can use it.

6. All around a terribly designed experience.I've enjoyed using SoFi as my bank for the last 4 months and haven't had many issues.

7. I primarily use it for my SoFi Checking & Savings accounts and my SoFi Credit Card, and I can do pretty much anything I need to do with those products.

8. My only problem is when you're on the home page with banking and credit at the top, banking includes your savings + your checking.

9. I can't find anywhere to check that my bank account info is correct despite receiving an email asking me to do it.

10. You hit enter it goes to the next text box it could be 40 text boxes down on the screen and the screen will never scroll.

11. I haven't had issues logging on from my computer, but doing online check deposits from a computer is pretty aggravating.

Steps to Troubleshoot & Fix SoFi Issues

1. Fix SoFi Not Working/Crashes/Errors/Unresponsive & Black/White screen:

  1. Restart SoFi: Restarting the app will resolve most errors.
  2. Update the SoFi App. Here is how:
    1. On Android goto PlayStore » Search for "SoFi" » Open SoFi - Banking & Investing » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for SoFi » click "UPDATE".
  3. Clear SoFi - Banking & Investing app cache: Clearing cached data will force your app to retrieve the latest data directly from SoFi servers.
    1. On Android, goto Settings » Apps » Select "SoFi - Banking & Investing" » click Storage » click "Clear Cache".
  4. Check SoFi app permissions. If any of these permissions required to use your device's features are disenabled, SoFi might not work.
  5. Uninstall and reinstall SoFi. If nothing else has worked, completely uninstall SoFi then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing SoFi not working

2. Fix SoFi Server issues & Internet Connection

  1. Check network connection: An unstable Internet will make SoFi be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to SoFi not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, SoFi may not be able to connect to the Internet when running in the background.

Reported Issues