contact SNCF

Contact SNCF

App by SNCF

Report an issue with SNCF.
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Why should I report an Issue with SNCF?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of SNCF to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.

SNCF Features and Description

{THE SNCF APP BECOMES YOUR ASSISTANT FOR ALL YOUR TRAVEL! New modes of transport and new features... Your app is evolving as it becomes the SNCF Assistant, supporting you in all your travel and saving you time, all over France! WHAT'S NEW Use the free SNCF Assistant app to find, pay for, set out on and stay informed about all your travel in a single app. - View modes of transport available near you on the integrated map, from any location - Use NFC to validate and scan your contactless tickets - Find optimised itineraries to get you from point A to point B - Check traffic info in real time and save time at each stage of your itinerary - Receive alternative itineraries in the event of disruptions with notifications sent directly to your mobile - Secure payments 1) Get there faster Find all possible options to get from A to B and choose the best itinerary according to your preferences and suggested itineraries. Make your everyday travel faster and simpler thanks to the GPS integrated map. You can travel on all modes of transport: - Taxi and car with driver (in Ile de France, Aix, Avignon, Bordeaux, Cannes, Lille, Lyon, Marseille, Montpellier, Nantes, Nice, Paris, Rennes, Strasbourg, Toulouse). - RER, metro, bus, Transilien, tram, TER - Car-sharing (Blablalines, Karos) - Le Bus Direct: Shuttle from the centre of Paris to the airports Itineraries are optimised to save you time and allow you to plan ahead and avoid being late. You can even save your preferences and recurring journeys to access them directly from the homepage: home, work, favourite places... to save even more time. It is also possible to book your taxi or car with driver in advance. 2) Travel without any worries - Plan your travel thanks to the traffic info - Receive notifications in the event of disruptions or find all the information and news about your line in the alerts tab - Get suggestions and recommendations for alternative itineraries Plan your itineraries so you can view them and be informed about your travel, even offline - Get a free ticket for the next TGV if your TGV is late for your connection. - Top up your pass using NFC technology and save valuable time - Use public transport tickets in Ile-de-France and Strasbourg 3) Travel more freely - Book your TER tickets (all over France) and find all the TER offers for travel at low prices - Have all your discount and loyalty cards paper-free and easy to access - Validate with your mobile - Secure payments WHAT USERS ARE SAYING "5 stars: Great. Easy to book, effective app, means you no longer need to validate the blasted ticket. Really practical to find what public transport to take when you leave the station. " "5 stars: Really useful to track your journey in real time with all the notifications along the way. " "5 stars: Good app, I use it every day to get info alerts and find an itinerary. " AND THIS IS JUST THE START - Your app will continue to improve for you, and with you - New mobility services will regularly be added for Paris and all of France - Tell us what you think of the app: we want to hear from you! So, getting on board? Have any questions or want to contact us? Go to the 'Help and Contact' section - See the FAQs or use our chatbot - Use the contact form to contact an advisor from the SNCF Assistant app

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