Published by Snapfish on Nov 13, 2023

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Why should I report an Issue with Snapfish: Prints + Photo Books?

  1. AppContacter will directly Email your issue/feedback to an apps's customer service once you report an issue and with lots of issues reported, companies will definitely listen to you.
  2. Pulling issues faced by users like you is a good way to draw attention of Snapfish to your problem using the strength of crowds.
  3. Importantly, customers can learn from other customers in case the issue is a common problem that has been solved before.
contact Snapfish: Prints + Photo Books image 1 contact Snapfish: Prints + Photo Books image 2

About Snapfish: Prints + Photo Books

1. With the Snapfish app you can upload your pictures & access your baby, travel, pet, wedding, birthday, graduation, vacation, snapchat photo albums from your phone or social media (works with Facebook, Instagram, iCloud, Google Photos & your Camera Roll) anywhere, anytime & claim your 100 freeprint allowance every month! • Get 100 4x6 monthly print allocation (just pay shipping)! 100 Prints offer valid on US app only, see: promo. snapfish. com/free-prints for full details. • Make photo books, print photos, acrylic desk accessories, photo blocks, glass prints & more! • Variety of print sizes, from wallet size to 20x30: order 4x5. • Quick! • Colored Photo Coffee Mug in 10oz. & 15oz. • Cards in variety of designs with back of card customization & return address printing are perfect for party invites, announcements & special occasions. • Cropping: Our crop options provide the best fit to the dimensions of your prints. • Free Prints: You may see your 4x6 prints listed as $0. 09 before you place your order.

2. Get 100 free 4x6 prints every month, upload your photos & make custom photo books, personalized cards + invites on the go!

3. Conveniently order prints for photo albums & create personalized photo gifts directly from your mobile device.

4. Once you’re in the cart to place your order, you will see your prints reflect the final discount. • Grid vs.

5. Don't worry, you’re still getting your free prints!

6. Ordering for home delivery is fast and easy.

7. Sign up now.

Snapfish Customer Insights

1. There's also no way to see all photos in your cart at one time if you ended up creating and ordering from multiple albums.I used to be very pleased with Snapfish's quality for their price.

2. Kinda clunky but I've been using snapfish for 12 years and won't go anywhere else haha Apparently you can't create a new album and add photos to it on the app.

3. Shopping around for a better option.EDIT: You CAN create a new album, you just have to select the photos you want, then click upload, then continue shopping, THEN you can create a new album or add to existing.

4. But it seems you have to go their Order Prints section, upload photos, and immediately order.

5. The 100 free prints is a great bonus, but since you're required to order them all at once, I haven't had much opportunity to take advantage of it.

6. So there is that.I like the convenience of automatically having photos from my phone accessible in the app, but I wish the app had more features.

7. I even made some 8X10 for main pages in the scrapbooks.I was using free prints for the longest time.

8. Adding pictures from your phone, Google Photos, etc.

9. It worked last month.I hadn't ordered from snapfish for several years but had always been happy with the quality in the past.

10. They were always losing my pictures and taking months to deliver my photos.

11. Photos from my DSLR camera print up looking worse than phone photos.

Steps to Troubleshoot & Fix Snapfish Issues

1. Fix Snapfish Not Working/Crashes/Errors/Unresponsive & Black/White screen:


  1. Restart Snapfish: Restarting the app will resolve most errors.
  2. Update the Snapfish App. Here is how:
    1. On Android goto PlayStore » Search for "Snapfish" » Open Snapfish: Prints + Photo Books » click "Update".
    2. On iPhone, goto AppStore » Your profile » Available Updates » Check for Snapfish » click "UPDATE".
  3. Clear Snapfish: Prints + Photo Books app cache: Clearing cached data will force your app to retrieve the latest data directly from Snapfish servers.
    1. On Android, goto Settings » Apps » Select "Snapfish: Prints + Photo Books" » click Storage » click "Clear Cache".
  4. Check Snapfish app permissions. If any of these permissions required to use your device's features are disenabled, Snapfish might not work.
  5. Uninstall and reinstall Snapfish. If nothing else has worked, completely uninstall Snapfish then reinstall.
  6. Restart your device. Last, restarting your device can often clear most problems causing Snapfish not working


2. Fix Snapfish Server issues & Internet Connection


  1. Check network connection: An unstable Internet will make Snapfish be unable to connect to it's servers. Ensure your wi-fi is working then restart app.
  2. Disable VPN: VPN can cause connection errors and lead to Snapfish not working. Make sure all VPNs are off
  3. Enable background data: When Background data is turned off, Snapfish may not be able to connect to the Internet when running in the background.

Reported Issues

Note: Issues displayed have already been sent to the developer and are older than 7 days.

  • I want to use a 2019 calendar I made, edit only the cover and then update to 2024, can I do that? Thanks

    — by Marguerite S Dees 3 months ago